Job Purpose:

To oversee and manage the day-to-day operations of the club, ensuring high-quality customer service, profitability, staff supervision, compliance, and an enjoyable customer experience.

Key Responsibilities:

• Supervise overall club operations including bar, entertainment, customer service, and security coordination.
• Ensure excellent customer service and prompt resolution of complaints.
• Manage staff schedules, performance, attendance, and discipline.
• Monitor daily sales, cash controls, and operational reporting.
• Ensure proper stock management and minimize theft, wastage, and losses.
• Coordinate club events, promotions, and special entertainment activities.
• Ensure compliance with health, safety, licensing, and company regulations.
• Maintain order, professionalism, and a safe environment for customers and staff.
• Work closely with finance or management on budgeting and operational performance.
• Prepare daily, weekly, and monthly management reports.

Qualifications and Requirements:

• Grade 12 Certificate.
• Diploma or Degree in Hospitality Management, Business Administration, or a related field.
• Proven experience managing a club, bar, restaurant, or similar establishment.
• Strong leadership and customer service background.
• Ability to work late hours and manage a dynamic entertainment environment.

Key Skills and Competencies:

• Leadership and supervision.
• Customer service management.
• Cash and stock control.
• Conflict resolution.
• Decision-making.
• Operational planning.

• Supervise overall club operations including bar, entertainment, customer service, and security coordination.
• Ensure excellent customer service and prompt resolution of complaints.
• Manage staff schedules, performance, attendance, and discipline.
• Monitor daily sales, cash controls, and operational reporting.
• Ensure proper stock management and minimize theft, wastage, and losses.
• Coordinate club events, promotions, and special entertainment activities.
• Ensure compliance with health, safety, licensing, and company regulations.
• Maintain order, professionalism, and a safe environment for customers and staff.
• Work closely with finance or management on budgeting and operational performance.
• Prepare daily, weekly, and monthly management reports.

• Leadership and supervision.
• Customer service management.
• Cash and stock control.
• Conflict resolution.
• Decision-making.
• Operational planning.

• Grade 12 Certificate.
• Diploma or Degree in Hospitality Management, Business Administration, or a related field.
• Proven experience managing a club, bar, restaurant, or similar establishment.
• Strong leadership and customer service background.
• Ability to work late hours and manage a dynamic entertainment environment.