Job Purpose

The Site Operator is responsible for the safe, efficient, and customer-friendly operation of the LPG filling site. The role involves attending to customers, managing LPG cylinder filling, conducting safety checks, handling payments, maintaining inventory, and ensuring overall site safety and cleanliness.

KEY RESPONSIBILITIES

Customer Care

• Receive and assist customers
• Provide customers with information regarding our product offering
• Offer safety tips for customers on how to transport and store LPG cylinders.
• Help customers choose the right LPG products based on their needs.
• Educate customers about the proper use, maintenance, and safety of LPG.
• Handle complaints or issues with products in a timely and professional manner.

Operations

• Manage the filling process of LPG cylinders safely.
• Inspect cylinders for damage or wear before filling.
• Ensure proper storage and handling of LPG cylinders.
• Regularly check and maintain equipment used for filling LPG cylinders.
• Enter records of filled cylinders and daily transactions into the system
• Maintain cleanliness and order at the site

Payments

• Handle cash and process payments.
• Ensure proper entry of payments into the system
• Conduct daily payment reconciliations
• Manage site petty cash

Safety and Compliance

• Monitor adherence to safety standards and regulations at the site.
• Conduct regular safety inspections.
• Train new staff on safety protocols, handling procedures, and emergency response plans.
• Maintain records of safety incidents.
• Ensure all necessary safety equipment is in working order and regularly inspected.

Inventory Control and Stock Management Specialist

• Track inventory of LPG cylinders, regulators, and stoves and related accessories.
• Order new stock as needed and ensure proper storage conditions.
• Assist in the safe and efficient loading and unloading of stock.
• Verify quantities and documentation for each delivery.
• Monitor product conditions.
• Maintain accurate records of stock levels and assist in stocktaking.
• Manage delivery documentation and ensure proper data entry into the system

Basic Equipment Maintenance

• Perform regular maintenance checks on LPG filling equipment and storage tanks.
• Inform management on the need for repair of malfunctioning machinery.
• Keep track of maintenance schedules and repairs performed.

Sales and Marketing

• Assist in promoting LPG products and services to attract new customers.
• Help design and distribute promotional materials.
• Support to organize sales events and community demonstrations
• Conduct market research and gather feedback from customers.

Minimum Requirements

• Grade 12 certificate.
• Certificate or training in LPG handling, gas operations, or related field is an advantage.
• Previous experience in operations, customer care, or retail is an added advantage.
• Ability to safely operate a three-wheeler vehicle is required for this role.

Skills & Competencies

• Strong customer service and communication skills.
• High level of integrity and accountability.
• Basic mechanical aptitude or willingness to learn equipment handling.
• Ability to work safely and follow strict procedures.
• Good record-keeping and basic computer skills.
• Attention to detail and strong problem-solving ability.
• Physically fit for lifting and moving cylinders (with proper technique).

• Receive and assist customers
• Provide customers with information regarding our product offering
• Offer safety tips for customers on how to transport and store LPG cylinders.
• Help customers choose the right LPG products based on their needs.
• Educate customers about the proper use, maintenance, and safety of LPG.
• Handle complaints or issues with products in a timely and professional manner.
• Manage the filling process of LPG cylinders safely.
• Inspect cylinders for damage or wear before filling.
• Ensure proper storage and handling of LPG cylinders.
• Regularly check and maintain equipment used for filling LPG cylinders.
• Enter records of filled cylinders and daily transactions into the system
• Maintain cleanliness and order at the site
• Handle cash and process payments.
• Ensure proper entry of payments into the system
• Conduct daily payment reconciliations
• Manage site petty cash
• Monitor adherence to safety standards and regulations at the site.
• Conduct regular safety inspections.
• Train new staff on safety protocols, handling procedures, and emergency response plans.
• Maintain records of safety incidents.
• Ensure all necessary safety equipment is in working order and regularly inspected.
• Track inventory of LPG cylinders, regulators, and stoves and related accessories.
• Order new stock as needed and ensure proper storage conditions.
• Assist in the safe and efficient loading and unloading of stock.
• Verify quantities and documentation for each delivery.
• Monitor product conditions.
• Maintain accurate records of stock levels and assist in stocktaking.
• Manage delivery documentation and ensure proper data entry into the system
• Perform regular maintenance checks on LPG filling equipment and storage tanks.
• Inform management on the need for repair of malfunctioning machinery.
• Keep track of maintenance schedules and repairs performed.
• Assist in promoting LPG products and services to attract new customers.
• Help design and distribute promotional materials.
• Support to organize sales events and community demonstrations
• Conduct market research and gather feedback from customers.

• Strong customer service and communication skills.
• High level of integrity and accountability.
• Basic mechanical aptitude or willingness to learn equipment handling.
• Ability to work safely and follow strict procedures.
• Good record-keeping and basic computer skills.
• Attention to detail and strong problem-solving ability.
• Physically fit for lifting and moving cylinders (with proper technique).

• Grade 12 certificate.
• Certificate or training in LPG handling, gas operations, or related field is an advantage.
• Previous experience in operations, customer care, or retail is an added advantage.
• Ability to safely operate a three-wheeler vehicle is required for this role.