At MTN Zambia, we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.

Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.

• Manage and maintain Financial Platforms and Operational Support Systems (OSS) to ensure high availability, reliability, and optimal performance of business-critical applications.
• Lead the continuous improvement, support, and administration of Financial Platforms and OSS environments.
• Ensure application availability and service levels are achieved in line with business and operational requirements.
• Manage relationships with vendors and third-party service providers to ensure adherence to contractual obligations and service level agreements.
• Lead and mentor Application Support Engineers and technical teams to deliver efficient operational support and high-quality service.
• Coordinate the evaluation, implementation, configuration, testing, and deployment of new applications and system enhancements.
• Ensure all applications meet business requirements, security standards, compliance requirements, and system integration specifications.
• Support business units through timely resolution of incidents, root cause analysis, and proactive problem management.
• Develop and maintain application architecture standards, processes, and procedures aligned to MTN Group and industry best practices.
• Prepare and manage operational budgets, resource plans, and performance reports for the Financial Platforms and OSS function.
• Drive implementation of emerging technologies including cloud solutions, APIs, microservices, data analytics, Artificial Intelligence, and Machine Learning where applicable.
• Ensure compliance with IT governance, information security policies, regulatory requirements, and MTN standards.
• Collaborate with internal stakeholders and cross-functional teams to support business transformation initiatives and service excellence.

• Working knowledge of cloud technologies, APIs, Kubernetes, Microservices, Data Analytics, Artificial Intelligence, and Machine Learning

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must
• Bachelor's degree in Information technology, Computer Science, Information Systems, Telecommunications, or a related field.
• Minimum five (5) years' experience in Telecoms IT, Financial Platforms, OSS, Applications Support, or related environments.
• Minimum two (2) years' experience in a management or supervisory role within an IT environment.
• Understanding of telecommunications systems, business reporting platforms, and enterprise architecture principles
• Experience managing vendors, service providers, and service level agreements.