In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant positions:

1.0 MONITORING AND EVALUATION MANAGER, SALARY GRADE ZRA04 (1 POSITION), INNOVATION AND PROJECT MANAGEMENT FUNCTION

A. PURPOSE

Reporting to the Assistant Director- Project Delivery, the job holder will be responsible for leading the design, implementation, and management of a comprehensive Monitoring, Evaluation and Learning (MEL) framework that mainstreams the monitoring and management of project activities in line with the Zambia Revenue Authority (ZRA) Strategic Plan and ensure that evidence-based insights inform project delivery, decision-making, and continuous improvement across all innovation and project management initiatives.

B. MAIN DUTIES/ACCOUNTABILITIES

• Design and operationalize an M&E framework that aligns with the ZRA Strategic Plan and project delivery goals.
• Integrate monitoring and evaluation processes into project management cycles to ensure timely tracking of progress, outputs, outcomes, and impacts.
• Establish and maintain performance indicators, data collection tools, and reporting systems for all projects under the PDU.
• Ensure systematic monitoring of project activities against approved plans, schedules, and budgets.
• Produce periodic performance reports (monthly, quarterly, annual) with actionable insights for management and stakeholders.
• Highlight risks, bottlenecks, success stories while recommending corrective actions.
• Support mainstreaming of results-based management across all projects, ensuring that change initiatives are evidence-driven.
• Provide technical guidance on how monitoring findings can inform change management, stakeholder engagement, and continuous improvement.
• Train project teams and stakeholders on M&E tools, frameworks, and processes.
• Foster a culture of results and accountability across the Authority’s projects.
• Collaborate with internal units and cooperating partners to harmonize MEL practices and share lessons learned.
• Establish digital dashboards and data visualization platforms for real-time project monitoring.
• Ensure data integrity, quality assurance, and secure storage of project information.
• Document and disseminate best practices, success stories, and lessons for organizational learning.

C. MINIMUM REQUIREMENTS

• Grade Twelve (12) School Certificate or General Certificate of Education (GCE) equivalent with five (5) credits or better including Mathematics and English;
• Bachelor’s Degree in Economics, Social Sciences, Statistics, Project Management, or related field;
• Minimum of five (5) years’ relevant post-qualifying work experience in management of projects which should include experience in designing and implementing M&E frameworks with three (3) years at managerial level;
• Master’s Degree in Project Management, M&E, or related discipline is an added advantage;
• Professional training/certification in Monitoring & Evaluation, Project Management (e.g. PRINCE2, Results-Based Management); and
• Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.

D. OTHER SKILLS AND ATTRIBUTES

• Excellent communication, facilitation, and reporting skills;
• Proficiency in Data analysis software (SPSS, STATA, R, NVivo, Excel advanced)
• Proficiency in project management systems;
• Stakeholder management and team capacity-building abilities;
• Integrity, accountability, and results orientation; and
• Strong analytical and evaluation skills with ability to interpret data and provide actionable insights.

• Design and operationalize an M&E framework that aligns with the ZRA Strategic Plan and project delivery goals.
• Integrate monitoring and evaluation processes into project management cycles to ensure timely tracking of progress, outputs, outcomes, and impacts.
• Establish and maintain performance indicators, data collection tools, and reporting systems for all projects under the PDU.
• Ensure systematic monitoring of project activities against approved plans, schedules, and budgets.
• Produce periodic performance reports (monthly, quarterly, annual) with actionable insights for management and stakeholders.
• Highlight risks, bottlenecks, success stories while recommending corrective actions.
• Support mainstreaming of results-based management across all projects, ensuring that change initiatives are evidence-driven.
• Provide technical guidance on how monitoring findings can inform change management, stakeholder engagement, and continuous improvement.
• Train project teams and stakeholders on M&E tools, frameworks, and processes.
• Foster a culture of results and accountability across the Authority’s projects.
• Collaborate with internal units and cooperating partners to harmonize MEL practices and share lessons learned.
• Establish digital dashboards and data visualization platforms for real-time project monitoring.
• Ensure data integrity, quality assurance, and secure storage of project information.
• Document and disseminate best practices, success stories, and lessons for organizational learning.

• Excellent communication, facilitation, and reporting skills
• Proficiency in Data analysis software (SPSS, STATA, R, NVivo, Excel advanced)
• Proficiency in project management systems
• Stakeholder management and team capacity-building abilities
• Integrity, accountability, and results orientation
• Strong analytical and evaluation skills with ability to interpret data and provide actionable insights

• Grade Twelve (12) School Certificate or General Certificate of Education (GCE) equivalent with five (5) credits or better including Mathematics and English
• Bachelor’s Degree in Economics, Social Sciences, Statistics, Project Management, or related field
• Master’s Degree in Project Management, M&E, or related discipline is an added advantage
• Professional training/certification in Monitoring & Evaluation, Project Management (e.g. PRINCE2, Results-Based Management)
• Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority