Company: Vepmac Consultancy Services

Location: Solwezi, North-Western Province, Zambia

Department: Operations & Client Service

Reports to: Director / Remote Lead Consultant

Employment Type: Full-time

Role Purpose

The Manager will lead the Solwezi office operations and ensure the delivery of high-quality tax, compliance, and management consulting services. You will manage client delivery, team performance, and office profitability while upholding Vepmac’s standard of “Certainty” for clients.

Key Responsibilities

Operations & Technical Delivery

• Oversee all client engagements: ZRA returns, VAT, PAYE, corporate tax, provisional tax, NAPSA, NHIMA, payroll, bookkeeping, and audit support.
• Review all work for accuracy and compliance before submission.
• Ensure all deadlines are met.
• Handle complex client issues, ZRA audits, queries, and penalties.
• Liaise with authorities on behalf of clients.
• Implement internal controls and quality assurance processes.

Team Leadership & Administration

• Supervise Sales Officer and support/admin staff.
• Set targets, conduct performance reviews.
• Manage office administration: scheduling, filing, billing, collections, and procurement.
• Coordinate with the remote Lead Consultant on systems, templates, and technical updates.

Client Management & Business Growth

• Be the primary contact for key accounts.
• Build trust and retain high-value clients.
• Support the Sales Officer in technical presentations and closing deals.
• Build relationships with ZRA, NAPSA, PACRA, Solwezi Chamber of Commerce, and mine suppliers.
• Identify opportunities for new service lines: management systems, internal controls, training.

Financial & Compliance Management

• Monitor office budget, revenue, expenses, and cash flow.
• Report monthly to Director.
• Ensure office compliance with ZRA,NAPSA and other professional standards.
• Maintain client confidentiality and data protection.

Qualifications Required

Education:

Bachelor’s Degree in Accounting, Finance, Business Administration, or related field.

Professional Qualification:

ZICA Licentiate/Professional, ACCA, CIMA, or studying towards is strongly preferred.

Experience:

Minimum 3-5 years experience in tax, accounting, or audit. At least 1 year in a supervisory/manager role. Consulting experience is an advantage.

Technical Knowledge:

In-depth knowledge of Zambian Tax Laws, ZRA TaxOnline, TPIN, VAT, PAYE, Withholding TaxKnowledge of NAPSA, NHIMA, Employment Act, Companies ActProficient in QuickBooks, Sage, Excel, and MS Office

Skills:

• Leadership, coaching, and team management
• Strong analytical, problem-solving, and decision-making skills
• Excellent client relations and communication skills
• High integrity and attention to detail.

Other Requirements:

Must be based in Solwezi and willing to travel within NWPMember of ZICA in good standing is an advantage

KPIs

On-time filing rate, client satisfaction score, office revenue & profitability, team performance, zero compliance errors.

• Oversee all client engagements: ZRA returns, VAT, PAYE, corporate tax, provisional tax, NAPSA, NHIMA, payroll, bookkeeping, and audit support.
• Review all work for accuracy and compliance before submission.
• Ensure all deadlines are met.
• Handle complex client issues, ZRA audits, queries, and penalties.
• Liaise with authorities on behalf of clients.
• Implement internal controls and quality assurance processes.
• Supervise Sales Officer and support/admin staff.
• Set targets, conduct performance reviews.
• Manage office administration: scheduling, filing, billing, collections, and procurement.
• Coordinate with the remote Lead Consultant on systems, templates, and technical updates.
• Be the primary contact for key accounts.
• Build trust and retain high-value clients.
• Support the Sales Officer in technical presentations and closing deals.
• Build relationships with ZRA, NAPSA, PACRA, Solwezi Chamber of Commerce, and mine suppliers.
• Identify opportunities for new service lines: management systems, internal controls, training.
• Monitor office budget, revenue, expenses, and cash flow.
• Report monthly to Director.
• Ensure office compliance with ZRA,NAPSA and other professional standards.
• Maintain client confidentiality and data protection.

• Leadership, coaching, and team management
• Strong analytical, problem-solving, and decision-making skills
• Excellent client relations and communication skills
• High integrity and attention to detail.

• Bachelor’s Degree in Accounting, Finance, Business Administration, or related field.
• ZICA Licentiate/Professional, ACCA, CIMA, or studying towards is strongly preferred.
• Minimum 3-5 years experience in tax, accounting, or audit.
• At least 1 year in a supervisory/manager role.
• Consulting experience is an advantage.
• In-depth knowledge of Zambian Tax Laws, ZRA TaxOnline, TPIN, VAT, PAYE, Withholding Tax
• Knowledge of NAPSA, NHIMA, Employment Act, Companies Act
• Proficient in QuickBooks, Sage, Excel, and MS Office
• Must be based in Solwezi and willing to travel within NWP
• Member of ZICA in good standing is an advantage