Vacancy title:
Operations Lead

[Type: FULL_TIME, Industry: Human Services, Category: Management]

Jobs at:
Nchitonet Recruitment

Deadline of this Job:
Friday, July 11 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Friday, June 27 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Overview
We are seeking a dynamic Business Operations Lead to steer and optimize cross-functional operations, drive strategic growth initiatives, and support investor and partner engagement. The ideal candidate will bring experience in managing early-stage or growth-phase organizations, with a passion for using technology—including artificial intelligence—to streamline operations and enable scale.

Key Responsibilities

• Develop and execute strategic plans aligned with company objectives
• Monitor performance across internal business units and ensure operational efficiency
• Oversee product and revenue portfolio growth,  collaboration and
• Manage key stakeholder  relationships with regular reporting and communication
• Approve budgets, recruitment plans, and major operational campaigns
• Support the design and evolution of the organization’s business model
• Ensure compliance with internal policies and external regulations
• Own sales, demand generation and business acquisition strategy.

Core Skills & Knowledge Areas

• Strong strategic planning and business execution skills
• Financial analysis and budgeting expertise
• High-level team leadership and people management
• Business model innovation and operational scaling
• Clear communication and organizational alignment capabilities
• Eagle eye view for opportunity, risk and execution including attention to detail

Knowledge of AI Tools & Platforms – Required
The ideal candidate must have working knowledge of modern AI tools and platforms to support business decision-making, automation, and reporting. This includes experience using:

• AI-powered business intelligence tools (e.g., Tableau with GPT integrations, Power BI with Copilot)
• Workflow automation using tools like Zapier, ChatGPT, or other generative AI platforms
• Familiarity with AI-based CRMs and fundraising platforms
• Awareness of ethical considerations and responsible AI use in business operations

Qualifications & Experience

•  Bachelor’s degree in Business Administration, Economics, or a related field (MBA preferred)
• Minimum 1- 3 years of experience in a leadership role within a startup or scale-up environment
• Self-driven learning through platforms like Coursera, edX, YouTube (e.g., strategy, finance, or data analytics)
• Demonstrated ability to work independently and lead across teams

Desired Attributes

• Entrepreneurial mindset with a growth-oriented approach
• Analytical thinker with a knack for optimizing systems
• Strong interpersonal skills and a collaborative leadership style
• Comfortable navigating ambiguity and change
• Passion for innovation, impact, and purpose-driven business

Why Apply?

•  Join a fast-growing and visionary organization
• Contribute to meaningful, technology-enabled solutions for Africa
• Work alongside a purpose-driven and globally connected team
• Opportunity to shape and grow an operational model from the ground up

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure

To apply, please submit your CV and a brief cover letter outlining your relevant experience and motivation for the role to:

Apply Here:

Application Deadline: 3 July 2025

Nchitonet Recruitment is proud to support inclusive hiring. Only shortlisted candidates will be contacted.

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