Vacancy title:
Operations Manager

[Type: FULL_TIME, Industry: Business Management and Administration, Category: Management, Business Operations, Sales & Retail, Customer Service]

Jobs at:
Silverspring Entertainment

Deadline of this Job:
Friday, March 20 2026

Duty Station:
Lusaka | Lusaka

Summary
Date Posted: Saturday, March 7 2026, Base Salary: Not Disclosed

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JOB DETAILS:

OPERATIONS MANAGER - Lusaka

SPORTS BETTING COMPANY

Company: Bwana Bet

Pay: K10,000

Start: immediate

Location: Lusaka

REQUIRED qualifications:

• +3 years of management level of operations experience in retail.
• PROVABLE experience of effective team and project management in retail or other appropriate sectors.
• OVER 25 years of age, must be mature and responsible.
• Able to communicate very clearly.
• Capable to resolve problems and tasks without supervision.
• Own transport or car an advantage but not essential (job requires frequent travel about Lusaka - transport costs will be covered)

DUTIES:

1. Overseeing shop operations - ensuring customer service is prioritised and shop is run efficiently
2. Solving problems and maintaining discipline.
3. Getting feedback from clients on issues at the shop
4. Setting up and outfitting new shops.
5. Carrying out tasks as set by management

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

TO APPLY:

Send and write about your skills, experience and examples of your experience in management.

DO NOT SEND PDFs with CV or COVERLETTER.

This is a first test of attention skills and competency to follow instructions.

Write in this format:

1. Your name and contact details
2. What management positions you have held and at which companies
3. Describe your approach to management. What kind of teams have you managed and give brief description of what kind of challenges you faced with them and how you overcame those problems.
4. What achievements were you able to reach with your team
5. How you ensured employees performed to reach sales targets and/or increase customer service satisfaction
6. How you handled discipline of employees
7. How you motivated employees to increase performance
8. Provide specific examples from your experience how you increased revenues or were able to hit performance targets.

Provide 2 professional references from previous employers from retail or customer service industry.

Only candidates who meet the above criteria will be contacted for an interview.

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