Background information about the job or company (e.g., role context, company overview)

Right to Care Zambia (RTCZ) has been at the forefront of public health innovation since our incorporation in 2016, providing high-impact direct service delivery and technical assistance in partnership with the Ministry of Health. Headquartered in Lusaka, we operate across the country bringing quality healthcare closer to communities.

Guided by our 2026-2030 strategic plan, we are committed to strengthening health systems and improving lives through comprehensive HIV/AIDS prevention, care, and treatment, maternal and child health, and rapid epidemic response. Our integrated approach also includes malaria and TB control, public health research, social behaviour change, laboratory services, pharmaceutical supply chain management, and addressing non-communicable diseases. As we continue to grow, we remain dedicated to excellence, collaboration, and sustainable impact in every community we serve.

Responsibilities or duties

Recruitment

Administering and controlling recruitment assignments as assigned and in accordance with the company’s recruitment policy and recruitment checklist.

Conducting relevant pre-employment checks prior to issuing offer letters and employment contracts.

Preparing and issuing offer letters, employment contracts and agreements to successful applicants, and regret letters to unsuccessful interviewees.

Performance Management

Facilitating and coordinating company-wide performance appraisal requirements in accordance with annual deadlines.

Facilitating with Line Managers on required changes to the Performance Management Database.

Tracking probation dates for new starters and facilitating probationary performance reviews in accordance with company policy.

Providing end-to-end support and guidance to Line Managers and staff on the company’s performance management systems.

Onboarding and Offboarding

Reviewing and facilitating company-wide induction for new and existing employees.

Conducting exit interviews for employees resigning from employment.

Preparing termination-of-service checklists for terminated employees to facilitate payroll processing.

Employee Relations and Industrial Relations Support

Providing support on Industrial Relations matters as required.

Supporting and participating in disciplinary cases while ensuring compliance with the disciplinary case checklist and established procedures.

Attending to staff grievances and complaints and ensuring that the approved grievance procedure is being followed.

Payroll, Compensation and Benefits Administration

Ensuring newly engaged employees are being loaded onto payroll within the required deadlines.

Supporting monthly payroll preparation and processing and ensuring accurate and timely submission of payroll inputs.

Ensuring changes relating to bank details, medical deductions and other payroll-related adjustments are being submitted before applicable deadlines.

HRIS and Systems Management

Administering the company’s HRIS platforms, including Time and Attendance systems, SAGE300, and ESS.

Providing HRIS user support and training to staff in accordance with company policies and procedures.

General HR Administration and Reporting

Coordinating annual reviews of job descriptions

Ensuring departmental organograms are being reviewed and signed off by Department Heads and that approved changes are being updated accordingly.

Supervising P&C Administrators in facilitating and implementing ad hoc HR projects and assignments.

Self-Management and Professional Development

Complying with all company rules, regulations, policies, and procedures.

Identifying personal training and development needs and communicating them to the supervisor.

Keeping abreast of company Human Resources policies, procedures, and amendments.

Keeping abreast of relevant labour legislation, HR practices, and industry best practices.

Undertaking other duties and responsibilities assigned by Senior Management that are aligned with the function.

Qualifications or requirements (e.g., education, skills)

Minimum Required Qualifications and Experience:

• Ordinary level (GCSE)/ Grade Twelve
• Diploma in Human Resource Management, Business Administration, Social Science, or related qualification.
• Minimum 4 years’ relevant experience in general human resources management.
• Experience working with HRIS, payroll, employee databases, and digital HR systems.
• Good knowledge of Zambian labour laws, HR policies, and employment practices.
• Paid up Member of ZIHRM

Desirable Qualifications and Experience:

• Ordinary level (GCSE)/ Grade Twelve
• Bachelor’s degree in human resources management, Business Administration, Industrial Relations, Organizational Psychology, or a related field.
• Experience in HR administration, recruitment and onboarding, employee relations, performance management, leave and attendance management, and employee records.
• Experience working with HRIS, payroll, employee databases, and digital HR systems.
• Good knowledge of Zambian labour laws, HR policies, and employment practices.
• Experience supporting training, employee engagement, workforce planning, and HR reporting.
• Experience working in an NGO, donor-funded, public health, or multi-site organization.
• Paid up Member of ZIHRM

TECHNICAL AND BEHAVIOURAL COMPETENCIES

• Ability to Effectively plan, prioritize, and coordinate HR activities and deliverables.
• Able to Identify HR issues, analyze causes, and develop practical and timely solutions.
• Able to Communicate clearly and professionally with employees, managers, and stakeholders.
• Able to Provide responsive, respectful, and employee-focused HR support.
• Ability to Use initiative and available resources to address challenges and improve HR processes.
• Able to take ownership of responsibilities and consistently delivering quality results within agreed timelines.
• Able to Work effectively with colleagues and stakeholders to achieve shared organizational objectives.

• Administering and controlling recruitment assignments as assigned and in accordance with the company’s recruitment policy and recruitment checklist.
• Conducting relevant pre-employment checks prior to issuing offer letters and employment contracts.
• Preparing and issuing offer letters, employment contracts and agreements to successful applicants, and regret letters to unsuccessful interviewees.
• Facilitating and coordinating company-wide performance appraisal requirements in accordance with annual deadlines.
• Facilitating with Line Managers on required changes to the Performance Management Database.
• Tracking probation dates for new starters and facilitating probationary performance reviews in accordance with company policy.
• Providing end-to-end support and guidance to Line Managers and staff on the company’s performance management systems.
• Reviewing and facilitating company-wide induction for new and existing employees.
• Conducting exit interviews for employees resigning from employment.
• Preparing termination-of-service checklists for terminated employees to facilitate payroll processing.
• Providing support on Industrial Relations matters as required.
• Supporting and participating in disciplinary cases while ensuring compliance with the disciplinary case checklist and established procedures.
• Attending to staff grievances and complaints and ensuring that the approved grievance procedure is being followed.
• Ensuring newly engaged employees are being loaded onto payroll within the required deadlines.
• Supporting monthly payroll preparation and processing and ensuring accurate and timely submission of payroll inputs.
• Ensuring changes relating to bank details, medical deductions and other payroll-related adjustments are being submitted before applicable deadlines.
• Administering the company’s HRIS platforms, including Time and Attendance systems, SAGE300, and ESS.
• Providing HRIS user support and training to staff in accordance with company policies and procedures.
• Coordinating annual reviews of job descriptions
• Ensuring departmental organograms are being reviewed and signed off by Department Heads and that approved changes are being updated accordingly.
• Supervising P&C Administrators in facilitating and implementing ad hoc HR projects and assignments.
• Complying with all company rules, regulations, policies, and procedures.
• Identifying personal training and development needs and communicating them to the supervisor.
• Keeping abreast of company Human Resources policies, procedures, and amendments.
• Keeping abreast of relevant labour legislation, HR practices, and industry best practices.
• Undertaking other duties and responsibilities assigned by Senior Management that are aligned with the function.

• Ability to Effectively plan, prioritize, and coordinate HR activities and deliverables.
• Able to Identify HR issues, analyze causes, and develop practical and timely solutions.
• Able to Communicate clearly and professionally with employees, managers, and stakeholders.
• Able to Provide responsive, respectful, and employee-focused HR support.
• Ability to Use initiative and available resources to address challenges and improve HR processes.
• Able to take ownership of responsibilities and consistently delivering quality results within agreed timelines.
• Able to Work effectively with colleagues and stakeholders to achieve shared organizational objectives.

• Ordinary level (GCSE)/ Grade Twelve
• Diploma in Human Resource Management, Business Administration, Social Science, or related qualification.
• Minimum 4 years’ relevant experience in general human resources management.
• Experience working with HRIS, payroll, employee databases, and digital HR systems.
• Good knowledge of Zambian labour laws, HR policies, and employment practices.
• Paid up Member of ZIHRM
• Bachelor’s degree in human resources management, Business Administration, Industrial Relations, Organizational Psychology, or a related field.
• Experience in HR administration, recruitment and onboarding, employee relations, performance management, leave and attendance management, and employee records.
• Experience supporting training, employee engagement, workforce planning, and HR reporting.
• Experience working in an NGO, donor-funded, public health, or multi-site organization.