Projects Officer
2025-08-05T08:45:38+00:00
Divine Connections Recruitment Services Ltd
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_3297/logo/Divine%20Connections.jpg
https://divineconnectionsrecruitment.com/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Consulting
Admin & Office
2025-08-16T17:00:00+00:00
Zambia
8
JOB PURPOSE:
- Oversee and execute field operations for telecom sites, ensuring high uptime, efficient installation, and adherence to maintenance SLAs.
- Responsible for delivering optimal performance across all sites through proactive monitoring, rapid fault resolution, and regular reporting.
JOB RESPONSIBILITY:
Site Operations and Maintenance:
- Conduct site surveys for telecom installations, gathering detailed technical data and providing actionable recommendations.
- Follow-up with contractor’s team mobilization, equipment transport to sites and complete installation of sites. If required visit remote sites
- Perform and supervise the installation, testing, and commissioning of telecom sites.
- Monitor, troubleshoot, and resolve technical issues to ensure compliance with SLAs.
- Perform regular maintenance to achieve >99% uptime across remote sites and >99.9% uptime for central hubs.
- Ensure that Mean Time to Repair (MTTR) targets are met with minimal impact on service availability.
- Follow-up with contractors for site survey and land acquisition to be completed on time.
- Liaise with contractors and vendors to address complex issues requiring third-party intervention.
Operation and maintenance:
- Following up with contractors to ensure sites are attended as per preventive maintenance schedule and agreement.
- Ensure the clients are restoring within SLA for any incident.
- Manage preventive and incident-based maintenance of remotes sites as well the central site including BSC, RNC and OMC.
Performance and Reporting:
- Furnish weekly and monthly reports on site performance, including uptime metrics and Root Cause Analysis (RFOs) for downtimes.
- Maintain detailed records of all faults, resolutions, and preventive maintenance activities.
- Collaborate with the Head of Telecoms and Group Operations Manager to evaluate operational metrics and recommend improvements.
Collaboration and Escalation:
- Act as the primary contact for site-related operational challenges, escalating unresolved issues beyond two hours to the appropriate teams.
- Ensure seamless coordination with the Network Operations Center (NOC) to close tickets efficiently.
- Engage with the logistics team to arrange for timely equipment replacements or deployments.
- Configure, Manage, and maintain RAN networks in other countries. Including IoT
- This might require travelling to other countries for IoT.
- Ensuring that local compliance for regulatory are followed and executed as required.
- Solar Power Management
Compliance and Quality Assurance:
- Ensure installations meet industry standards, including proper grounding and documentation.
- Guarantee minimal downtime within three months post-installation by adhering to best practices.
- Verify that all activities align with organizational policies and customer requirements.
REQUIREMENTS: SKILLS , KNOWLEDGE & ABILITIES :
- Must be self-driven, motivated, enthusiastic, positive and pleasant individual
- Must be professional and polite is dealing with peers and customers
- Must be thorough and methodical in processes to ensure each process is completed fully
- Must be good at documenting, reporting updates, and writing reports
- Must have emotional maturity to enable them to work with contractors as well as internal colleagues
- Must command respect among peers and must be able to ascertain him/herself to get the job done
- Must be able to formulate intermediate and advanced technical plans (on Visio) for the purpose of making sales proposals
- Must pay attention to detail to ensure all aspects of procedural compliance is adhered to
- Must be a team player to ensure that they can work with the various departments who collectively contribute to the overall objectives
- Have a high degree of comfort with English spoken and written
- Must be comfortable with basic computer applications
EDUCATION
- Bachelor’s degree in telecommunications engineering, electrical engineering, or a related field
- Experience with network monitoring tools and performance optimization techniques will be a added advantage.
Site Operations and Maintenance: Conduct site surveys for telecom installations, gathering detailed technical data and providing actionable recommendations. Follow-up with contractor’s team mobilization, equipment transport to sites and complete installation of sites. If required visit remote sites Perform and supervise the installation, testing, and commissioning of telecom sites. Monitor, troubleshoot, and resolve technical issues to ensure compliance with SLAs. Perform regular maintenance to achieve >99% uptime across remote sites and >99.9% uptime for central hubs. Ensure that Mean Time to Repair (MTTR) targets are met with minimal impact on service availability. Follow-up with contractors for site survey and land acquisition to be completed on time. Liaise with contractors and vendors to address complex issues requiring third-party intervention. Operation and maintenance: Following up with contractors to ensure sites are attended as per preventive maintenance schedule and agreement. Ensure the clients are restoring within SLA for any incident. Manage preventive and incident-based maintenance of remotes sites as well the central site including BSC, RNC and OMC. Performance and Reporting: Furnish weekly and monthly reports on site performance, including uptime metrics and Root Cause Analysis (RFOs) for downtimes. Maintain detailed records of all faults, resolutions, and preventive maintenance activities. Collaborate with the Head of Telecoms and Group Operations Manager to evaluate operational metrics and recommend improvements. Collaboration and Escalation: Act as the primary contact for site-related operational challenges, escalating unresolved issues beyond two hours to the appropriate teams. Ensure seamless coordination with the Network Operations Center (NOC) to close tickets efficiently. Engage with the logistics team to arrange for timely equipment replacements or deployments. Configure, Manage, and maintain RAN networks in other countries. Including IoT This might require travelling to other countries for IoT. Ensuring that local compliance for regulatory are followed and executed as required. Solar Power Management Compliance and Quality Assurance: Ensure installations meet industry standards, including proper grounding and documentation. Guarantee minimal downtime within three months post-installation by adhering to best practices. Verify that all activities align with organizational policies and customer requirements
Must be self-driven, motivated, enthusiastic, positive and pleasant individual Must be professional and polite is dealing with peers and customers Must be thorough and methodical in processes to ensure each process is completed fully Must be good at documenting, reporting updates, and writing reports Must have emotional maturity to enable them to work with contractors as well as internal colleagues Must command respect among peers and must be able to ascertain him/herself to get the job done Must be able to formulate intermediate and advanced technical plans (on Visio) for the purpose of making sales proposals Must pay attention to detail to ensure all aspects of procedural compliance is adhered to Must be a team player to ensure that they can work with the various departments who collectively contribute to the overall objectives Have a high degree of comfort with English spoken and written Must be comfortable with basic computer applications
Bachelor’s degree in telecommunications engineering, electrical engineering, or a related field Experience with network monitoring tools and performance optimization techniques will be a added advantage.
JOB-6891c4b27b15f
Vacancy title:
Projects Officer
[Type: FULL_TIME, Industry: Consulting, Category: Admin & Office]
Jobs at:
Divine Connections Recruitment Services Ltd
Deadline of this Job:
Saturday, August 16 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Tuesday, August 5 2025, Base Salary: Not Disclosed
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JOB DETAILS:
JOB PURPOSE:
- Oversee and execute field operations for telecom sites, ensuring high uptime, efficient installation, and adherence to maintenance SLAs.
- Responsible for delivering optimal performance across all sites through proactive monitoring, rapid fault resolution, and regular reporting.
JOB RESPONSIBILITY:
Site Operations and Maintenance:
- Conduct site surveys for telecom installations, gathering detailed technical data and providing actionable recommendations.
- Follow-up with contractor’s team mobilization, equipment transport to sites and complete installation of sites. If required visit remote sites
- Perform and supervise the installation, testing, and commissioning of telecom sites.
- Monitor, troubleshoot, and resolve technical issues to ensure compliance with SLAs.
- Perform regular maintenance to achieve >99% uptime across remote sites and >99.9% uptime for central hubs.
- Ensure that Mean Time to Repair (MTTR) targets are met with minimal impact on service availability.
- Follow-up with contractors for site survey and land acquisition to be completed on time.
- Liaise with contractors and vendors to address complex issues requiring third-party intervention.
Operation and maintenance:
- Following up with contractors to ensure sites are attended as per preventive maintenance schedule and agreement.
- Ensure the clients are restoring within SLA for any incident.
- Manage preventive and incident-based maintenance of remotes sites as well the central site including BSC, RNC and OMC.
Performance and Reporting:
- Furnish weekly and monthly reports on site performance, including uptime metrics and Root Cause Analysis (RFOs) for downtimes.
- Maintain detailed records of all faults, resolutions, and preventive maintenance activities.
- Collaborate with the Head of Telecoms and Group Operations Manager to evaluate operational metrics and recommend improvements.
Collaboration and Escalation:
- Act as the primary contact for site-related operational challenges, escalating unresolved issues beyond two hours to the appropriate teams.
- Ensure seamless coordination with the Network Operations Center (NOC) to close tickets efficiently.
- Engage with the logistics team to arrange for timely equipment replacements or deployments.
- Configure, Manage, and maintain RAN networks in other countries. Including IoT
- This might require travelling to other countries for IoT.
- Ensuring that local compliance for regulatory are followed and executed as required.
- Solar Power Management
Compliance and Quality Assurance:
- Ensure installations meet industry standards, including proper grounding and documentation.
- Guarantee minimal downtime within three months post-installation by adhering to best practices.
- Verify that all activities align with organizational policies and customer requirements.
REQUIREMENTS: SKILLS , KNOWLEDGE & ABILITIES :
- Must be self-driven, motivated, enthusiastic, positive and pleasant individual
- Must be professional and polite is dealing with peers and customers
- Must be thorough and methodical in processes to ensure each process is completed fully
- Must be good at documenting, reporting updates, and writing reports
- Must have emotional maturity to enable them to work with contractors as well as internal colleagues
- Must command respect among peers and must be able to ascertain him/herself to get the job done
- Must be able to formulate intermediate and advanced technical plans (on Visio) for the purpose of making sales proposals
- Must pay attention to detail to ensure all aspects of procedural compliance is adhered to
- Must be a team player to ensure that they can work with the various departments who collectively contribute to the overall objectives
- Have a high degree of comfort with English spoken and written
- Must be comfortable with basic computer applications
EDUCATION
- Bachelor’s degree in telecommunications engineering, electrical engineering, or a related field
- Experience with network monitoring tools and performance optimization techniques will be a added advantage.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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