Background information about the job or company (e.g., role context, company overview)

Talent House Ltd is pleased to present an exciting opportunity for experienced professionals seeking property manager jobs in Kalumbila. We partner with Thrive Residential, a distinguished property development and management company dedicated to providing premium furnished accommodation for professionals and corporate clients in Zambia.

Thrive Residential is currently recruiting a highly organised and proactive Property Manager to oversee The Courtyards, a 42-unit furnished rental community catering primarily to mining professionals and corporate clients. This role demands a hands-on leader who will take full ownership of the property’s presentation, tenant satisfaction, and on-site team management to ensure a seamless, high-standard living experience.

Responsibilities or duties

• Client & Tenant Experience: Serve as the primary contact for tenants and corporate clients; manage move-ins, inductions, inventories, and move-outs; resolve issues promptly and proactively anticipate tenant needs.
• Site Presentation & Standards: Maintain impeccable grounds, common areas, and vacant units; enforce housekeeping, laundry, garden, and security standards; conduct daily inspections to uphold quality.
• Team Leadership: Lead and supervise the on-site team including assistant property manager, security, maintenance, housekeeping, and stores staff; set schedules and maintain accountability.
• Maintenance & Utilities: Maintain a comprehensive maintenance log; coordinate with service providers for utilities such as power, water, internet, and gas; ensure prompt resolution of maintenance issues.
• Commercial Activities: Drive local leasing efforts by building relationships with mining companies, contractors, agents, and corporate clients; facilitate property viewings and support lease renewals and rent collection.
• Administration & Reporting: Manage tenant files, unit registers, and supplier records; oversee billing and procurement processes; provide monthly operational reports to the CEO.

Qualifications or requirements (e.g., education, skills)

• Degree or diploma in property management, hospitality, business administration, or a related discipline.
• Proficiency with Microsoft 365 and digital tools such as Airtable and WhatsApp Business.
• Valid driver’s license.

Experience needed

• At least five years of direct experience managing properties, hotels, lodges, guesthouses, or serviced facilities with responsibility for staff and client relations.
• Proven leadership skills with the ability to hold teams to high standards.
• Excellent communication skills, comfortable engaging with corporate and expatriate clients.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Personal Attributes: Strong sense of ownership and accountability for property operations. Attention to detail and commitment to high standards. Genuine service orientation focused on tenant satisfaction. Calm, resourceful problem solver able to operate effectively in a remote setting. Unquestionable integrity in managing finances, stores, and supplier relations.

Terms of Employment: Two-year renewable contract based on performance. Residence in Kalumbila is required, reflecting a commitment to community integration. Housing, transport, and site allowances included. Performance incentives tied to occupancy rates, tenant retention, and service quality. Remuneration package to be discussed during the interview process.

About Talent House Ltd: Talent House Ltd is a premier recruitment and HR consulting firm committed to connecting talented individuals with companies to achieve mutual success. We provide innovative and adaptable solutions that empower career growth and support organisations in talent acquisition, development, and retention.

• Serve as the primary contact for tenants and corporate clients; manage move-ins, inductions, inventories, and move-outs; resolve issues promptly and proactively anticipate tenant needs.
• Maintain impeccable grounds, common areas, and vacant units; enforce housekeeping, laundry, garden, and security standards; conduct daily inspections to uphold quality.
• Lead and supervise the on-site team including assistant property manager, security, maintenance, housekeeping, and stores staff; set schedules and maintain accountability.
• Maintain a comprehensive maintenance log; coordinate with service providers for utilities such as power, water, internet, and gas; ensure prompt resolution of maintenance issues.
• Drive local leasing efforts by building relationships with mining companies, contractors, agents, and corporate clients; facilitate property viewings and support lease renewals and rent collection.
• Manage tenant files, unit registers, and supplier records; oversee billing and procurement processes; provide monthly operational reports to the CEO.

• Property Management
• Hospitality Management
• Business Administration
• Team Leadership
• Communication Skills
• Microsoft 365 Proficiency
• Airtable Proficiency
• WhatsApp Business Proficiency
• Problem-Solving
• Attention to Detail
• Service Orientation
• Integrity

• Degree or diploma in property management, hospitality, business administration, or a related discipline.
• At least five years of direct experience managing properties, hotels, lodges, guesthouses, or serviced facilities with responsibility for staff and client relations.
• Proven leadership skills with the ability to hold teams to high standards.
• Excellent communication skills, comfortable engaging with corporate and expatriate clients.
• Proficiency with Microsoft 365 and digital tools such as Airtable and WhatsApp Business.
• Valid driver’s license.