ABOUT THE ROLE

A reputable hair salon is seeking a warm, professional, organised and trustworthy Receptionist to serve as the first point of contact for clients and support the smooth day-to-day running of the salon.

KEY RESPONSIBILITIES

• Welcome and assist clients professionally.
• Manage bookings, confirmations, cancellations and rescheduling.
• Respond to phone, WhatsApp and social media enquiries.
• Convert enquiries into bookings and encourage client rebooking.
• Process payments and maintain accurate payment records.
• Support retail sales and monitor reception supplies.
• Maintain accurate client and administrative records.
• Coordinate client arrivals and appointment flow with stylists.
• Keep the reception area clean, organised and professional.
• Handle client concerns and escalate issues appropriately.
• Maintain confidentiality and uphold salon policies.

REQUIREMENTS

• Previous experience in reception, customer service, hospitality, retail or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking skills.
• Good computer, smartphone and WhatsApp skills.
• Strong attention to detail and customer-service skills.
• Ability to handle payments responsibly.
• Professional, reliable and punctual.
• High level of honesty, integrity and confidentiality.

• Welcome and assist clients professionally.
• Manage bookings, confirmations, cancellations and rescheduling.
• Respond to phone, WhatsApp and social media enquiries.
• Convert enquiries into bookings and encourage client rebooking.
• Process payments and maintain accurate payment records.
• Support retail sales and monitor reception supplies.
• Maintain accurate client and administrative records.
• Coordinate client arrivals and appointment flow with stylists.
• Keep the reception area clean, organised and professional.
• Handle client concerns and escalate issues appropriately.
• Maintain confidentiality and uphold salon policies.

• Excellent verbal and written communication skills.
• Strong organisational and multitasking skills.
• Good computer, smartphone and WhatsApp skills.
• Strong attention to detail and customer-service skills.
• Ability to handle payments responsibly.

• Previous experience in reception, customer service, hospitality, retail or a similar client-facing role.
• Professional, reliable and punctual.
• High level of honesty, integrity and confidentiality.