About Us:

The Ace Hotel is a boutique hospitality brand committed to delivering exceptional guest experiences with a focus on quality, comfort, and service excellence.

Job Summary:

We are seeking two professional and highly motivated Receptionists to join our team. The ideal candidates will be responsible for managing front desk operations, ensuring a smooth guest experience, and upholding the hotel’s service standards.

Key Responsibilities:

• Welcome and check-in/check-out guests in a friendly and professional manner
• Handle reservations, inquiries, and guest requests efficiently
• Manage phone calls, emails, and walk-in inquiries
• Maintain accurate records of bookings and guest information
• Coordinate with housekeeping and other departments to ensure smooth operations
• Handle guest complaints and resolve issues promptly and professionally
• Process payments and maintain proper billing records
• Ensure the reception area is clean, organized, and presentable at all times

Requirements:

• Minimum of 3+ years experience in hospitality (hotel experience preferred)
• Relevant Zambian hospitality certification and/or formal education in hospitality
• Strong customer service and interpersonal skills
• Excellent communication skills; confident and outspoken
• Quick learner with strong critical thinking and problem-solving abilities
• High attention to detail and organizational skills
• Proficient in Microsoft Word and Microsoft Excel
• Ability to work under pressure and handle multiple tasks

What We’re Looking For:

We want individuals who take pride in delivering excellent service, can think on their feet, and contribute positively to a professional and guest-focused environment.

• Welcome and check-in/check-out guests in a friendly and professional manner
• Handle reservations, inquiries, and guest requests efficiently
• Manage phone calls, emails, and walk-in inquiries
• Maintain accurate records of bookings and guest information
• Coordinate with housekeeping and other departments to ensure smooth operations
• Handle guest complaints and resolve issues promptly and professionally
• Process payments and maintain proper billing records
• Ensure the reception area is clean, organized, and presentable at all times

• Strong customer service and interpersonal skills
• Excellent communication skills; confident and outspoken
• Quick learner with strong critical thinking and problem-solving abilities
• High attention to detail and organizational skills
• Proficient in Microsoft Word and Microsoft Excel
• Ability to work under pressure and handle multiple tasks

• Minimum of 3+ years experience in hospitality (hotel experience preferred)
• Relevant Zambian hospitality certification and/or formal education in hospitality