African Perfect World Investment Consulting Limited is engaged in real estate development and residential construction in Lusaka, Zambia. Our ongoing projects include Oasis Miracle, Crown and Oasis Serenity.

1. Job Purpose

The Receptionist is responsible for providing professional front-office and administrative support by welcoming visitors, handling telephone calls, responding to enquiries, managing appointments and ensuring the smooth daily operation of the reception area.

The successful candidate must demonstrate excellent communication, customer service and organizational skills while maintaining a professional image of the organisation.

2. Key Duties and Responsibilities

1. Front Desk Management

• Welcome and receive visitors, clients and business associates in a friendly and professional manner.
• Attend to visitors and direct them to the appropriate departments or personnel.
• Ensure the reception area is clean, organized and presentable at all times.
• Maintain a visitor register and monitor incoming and outgoing visitors.

2. Telephone and Communication

• Answer, screen and direct incoming telephone Calls.
• Take accurate messages and ensure they are delivered to the relevant staff members.
• Respond to general enquiries through telephone, email and other communication channels.
• Handle correspondence and distribute incoming mail and deliveries.

3. Administrative Support

• Schedule appointments and manage meeting arrangements.
• Assist with filing, photocopying, scanning and document preparation.
• Maintain office records and update relevant registers.
• Support other departments with basic administrative duties when required.

4. Customer Service

• Provide excellent customer service to clients, visitors and other stakeholders.
• Handle complaints and enquiries professionally and refer complex matters to management.
• Maintain confidentiality when dealing with company and client information.

5. General Office Responsibilities

• Monitor office stationery and reception supplies.
• Report maintenance issues and other office-related concerns.
• Perform any other reasonable duties assigned by management.

3. Qualifications and Requirements

• Grade 12 Certificate or equivalent.
• Diploma or certificate in Business Administration, Office Management or a related field will be an added advantage.
• Previous 5 years work experience in reception or customer service is an advantage.
• Good verbal and written communication skills (English).
• Basic computer skills, including Microsoft Word, Excel and email.
• Excellent telephone etiquette and interpersonal skills.
• She must be between the age of 27 to 30 years old.

4. Required Skills and Competencies

• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Good organizational and time-management abilities.
• Professional appearance and positive attitude.
• Ability to multitask and work under pressure.
• Attention to detail and accuracy.
• Honesty, integrity and confidentiality.
• Ability to work independently and as part of a team.

5. Performance Indicators

• The Receptionist's performance will be assessed based on:
• Professional handling of visitors and telephone calls.
• Customer satisfaction and quality of service.
• Accuracy in maintaining records and registers.
• Effective management of appointments and correspondence.
• Organisation and cleanliness of the reception area.
• Punctuality, reliability and professionalism.

6. General Expectations

The Receptionist is expected to uphold the organisation's values, policies and professional standards, maintain a welcoming environment and contribute positively to the overall efficiency of the organisation.

• Front Desk Management
• Welcome and receive visitors, clients and business associates in a friendly and professional manner.
• Attend to visitors and direct them to the appropriate departments or personnel.
• Ensure the reception area is clean, organized and presentable at all times.
• Maintain a visitor register and monitor incoming and outgoing visitors.
• Telephone and Communication
• Answer, screen and direct incoming telephone Calls.
• Take accurate messages and ensure they are delivered to the relevant staff members.
• Respond to general enquiries through telephone, email and other communication channels.
• Handle correspondence and distribute incoming mail and deliveries.
• Administrative Support
• Schedule appointments and manage meeting arrangements.
• Assist with filing, photocopying, scanning and document preparation.
• Maintain office records and update relevant registers.
• Support other departments with basic administrative duties when required.
• Customer Service
• Provide excellent customer service to clients, visitors and other stakeholders.
• Handle complaints and enquiries professionally and refer complex matters to management.
• Maintain confidentiality when dealing with company and client information.
• General Office Responsibilities
• Monitor office stationery and reception supplies.
• Report maintenance issues and other office-related concerns.
• Perform any other reasonable duties assigned by management.

• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Good organizational and time-management abilities.
• Professional appearance and positive attitude.
• Ability to multitask and work under pressure.
• Attention to detail and accuracy.
• Honesty, integrity and confidentiality.
• Ability to work independently and as part of a team.
• Good verbal and written communication skills (English).
• Basic computer skills, including Microsoft Word, Excel and email.
• Excellent telephone etiquette and interpersonal skills.

• Grade 12 Certificate or equivalent.
• Diploma or certificate in Business Administration, Office Management or a related field will be an added advantage.
• Previous 5 years work experience in reception or customer service is an advantage.
• She must be between the age of 27 to 30 years old.