Background

ICYPEED Logistics is a fast-growing logistics and transport company committed to delivering reliable, efficient, and customer-focused logistics solutions across Zambia. We are seeking a professional, organized, and customer-oriented Receptionist to join our team.

Job Purpose

The Receptionist will serve as the first point of contact for clients, visitors, and business partners. The successful candidate will be responsible for providing excellent customer service, managing the front office, handling telephone and email communications, and providing administrative support to ensure the smooth operation of the office.

Key Responsibilities

• Welcome and assist visitors, clients, and suppliers in a professional manner.
• Answer, screen, and direct incoming telephone calls promptly.
• Respond to general customer inquiries and direct them to the appropriate department.
• Receive, record, and distribute incoming mail, courier deliveries, and correspondence.
• Maintain the visitor register and reception records.
• Schedule appointments and coordinate meeting room bookings.
• Perform filing, scanning, photocopying, and other administrative duties.
• Ensure the reception area is clean, organized, and presentable at all times.
• Maintain confidentiality of company and customer information.
• Provide administrative support to various departments as required.
• Perform any other duties assigned by management.

Minimum Qualifications and Experience

• Diploma in Business Administration or an equivalent qualification from a recognized institution.
• A qualification in Office Administration, Public Administration, Secretarial Studies, or Customer Service will be an added advantage.
• At least two (2) year of relevant experience in a reception, customer service, or administrative role is preferred.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Professional appearance and telephone etiquette.
• Ability to multitask and work under pressure.
• High level of integrity, confidentiality, and attention to detail.

Key Competencies

• Customer service orientation
• Communication and interpersonal skills
• Organization and time management
• Administrative and record-keeping skills
• Problem-solving ability
• Professionalism
• Teamwork
• Initiative and reliability

• Welcome and assist visitors, clients, and suppliers in a professional manner.
• Answer, screen, and direct incoming telephone calls promptly.
• Respond to general customer inquiries and direct them to the appropriate department.
• Receive, record, and distribute incoming mail, courier deliveries, and correspondence.
• Maintain the visitor register and reception records.
• Schedule appointments and coordinate meeting room bookings.
• Perform filing, scanning, photocopying, and other administrative duties.
• Ensure the reception area is clean, organized, and presentable at all times.
• Maintain confidentiality of company and customer information.
• Provide administrative support to various departments as required.
• Perform any other duties assigned by management.

• Customer service orientation
• Communication and interpersonal skills
• Organization and time management
• Administrative and record-keeping skills
• Problem-solving ability
• Professionalism
• Teamwork
• Initiative and reliability
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Professional appearance and telephone etiquette
• Ability to multitask and work under pressure
• High level of integrity, confidentiality, and attention to detail

• Diploma in Business Administration or an equivalent qualification from a recognized institution.
• A qualification in Office Administration, Public Administration, Secretarial Studies, or Customer Service will be an added advantage.