Vacancy title:
Receptionist

[Type: FULL_TIME, Industry: Healthcare, Category: Admin & Office]

Jobs at:
International Hospital of Zambia (IHZ)

Deadline of this Job:
Saturday, May 31 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Monday, May 19 2025, Base Salary: Not Disclosed

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Learn more about International Hospital of Zambia (IHZ)
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JOB DETAILS:

Institution: International Hospital of Zambia – Fairview Hospital
Location: Lusaka, Zambia
Employment Type: Full-Time
Application Deadline: Wednesday, 12th May 2025

About Us:

The International Hospital of Zambia (IHZ) is a premier healthcare provider dedicated to delivering high-quality, patient-centered medical services. Our state-of-the-art facility, supported by a team of experienced and multicultural medical professionals, is committed to elevating healthcare standards in Zambia.

Job Purpose:

The Receptionist will be the first point of contact for patients and visitors, ensuring a warm, courteous, and professional interaction. The role involves managing patient flow, handling phone calls, maintaining accurate records, and providing essential administrative support to ensure smooth hospital operations.

Key Responsibilities:

• Greet and assist patients and visitors professionally, maintaining a warm and welcoming demeanor.
• Assist patients with registration and provide necessary information regarding services and appointments.
• Accurately enter patient details into the registration system and maintain an organized appointment schedule.
• Manage phone calls efficiently, taking messages and redirecting calls as necessary.
• Maintain patient medical records, ensuring accuracy and confidentiality.
• Monitor patient waiting times and address any delays promptly to minimize inconvenience.
• Provide information regarding waiting times to walk-in patients and facilitate appointment bookings.
• Keep up-to-date records of credit clients and procedures.
• Ensure medical files are complete, accurate, and properly organized.

Minimum Qualifications and Experience:

• Diploma in Secretarial/Public Administration/Business Administration Studies or a related field.
• At least 2 years of experience as a Secretary or Receptionist, preferably in a healthcare setting.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Typing and shorthand skills are essential.
• Excellent communication, organizational, and time management skills.
• Demonstrated ability to handle patient management with empathy and professionalism.

Skills and Competencies:

• Exceptional customer service skills.
• Ability to work effectively within a multidisciplinary team.
• Strong administrative and record-keeping abilities.
• Attention to detail and accuracy.
• Ability to remain calm under pressure and handle stressful situations professionally.
• Sensitivity and understanding in dealing with diverse patients and visitors.

Work Environment:

The role is based at IHZ Fairview Hospital in Lusaka, with occasional outreach programs or home visits. The work environment is dynamic, patient-focused, and supported by advanced medical infrastructure.

Work Hours: 8

Experience: No Requirements

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested candidates should submit the following as a single PDF document:

• Curriculum Vitae, including contact telephone or mobile numbers and three traceable references.
• Copies of academic and professional qualifications.
• A cover letter clearly stating the position being applied for.

Email Applications to
Subject Line: Application for Receptionist – IHZ Fairview Hospital

Note: Only shortlisted candidates will be contacted. Women meeting the above qualifications are strongly encouraged to apply. A competitive salary package will be offered to successful candidates.

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