New Fairmount Hotel is seeking an experienced, professional, and customer-oriented Receptionist to join its team in Livingstone. The successful candidate will be responsible for creating a welcoming experience for guests while ensuring the efficient operation of the hotel's front office.

Key Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle guest check-ins and check-outs efficiently.
• Answer telephone calls, emails, and respond to guest inquiries.
• Manage reservations and update booking systems accurately.
• Process guest payments and maintain accurate records.
• Coordinate with housekeeping and other departments to ensure excellent guest service.
• Address guest concerns promptly and professionally.
• Maintain a clean, organized, and welcoming reception area.

Qualifications & Requirements

• Tertiary qualification in Hospitality Management, Business Administration, or a related field.
• Previous experience in a receptionist or front office role, preferably in the hospitality industry.
• Strong communication and customer service skills.
• Good computer and reservation system skills.
• Hardworking, focused, dynamic, and professional.
• Ability to work under pressure and as part of a team.

• Welcome and assist guests in a friendly and professional manner.
• Handle guest check-ins and check-outs efficiently.
• Answer telephone calls, emails, and respond to guest inquiries.
• Manage reservations and update booking systems accurately.
• Process guest payments and maintain accurate records.
• Coordinate with housekeeping and other departments to ensure excellent guest service.
• Address guest concerns promptly and professionally.
• Maintain a clean, organized, and welcoming reception area.

• Strong communication and customer service skills.
• Good computer and reservation system skills.
• Ability to work under pressure and as part of a team.

• Tertiary qualification in Hospitality Management, Business Administration, or a related field.
• Previous experience in a receptionist or front office role, preferably in the hospitality industry.
• Hardworking, focused, dynamic, and professional.