Vacancy title:
Receptionist

[Type: FULL_TIME, Industry: Professional Services, Category: Management, Computer & IT, Science & Engineering]

Jobs at:
Zambia Statistics Agency

Deadline of this Job:
Monday, July 13 2026

Duty Station:
Corner of John Mbita & Nationalist Road | Lusaka | Lusaka

Summary
Date Posted: Sunday, July 5 2026, Base Salary: Not Disclosed

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JOB DETAILS:

The Zambia Statistics Agency (ZamStats) was established under the Statistics Act, Chapter 127 of the Laws of Zambia, for the coordination of an integrated National Statistical System (NSS) to build a sustainable capacity for the production and use of statistical data and information for planning purposes at all levels of governance.

ZamStats has embarked on a transformative agenda which responds to the current trends in the statistical eco-system. In this regard, ZamStats hereby invites applications from suitably qualified Zambian nationals who are self-driven and dynamic with an impeccable track record to fill the following vacant positions:

Receptionist

Salary Grade: ZSA08/F
Positions: 1

A. Job Purpose

To provide efficient front office, reception, and administrative support services by welcoming visitors, handling telephone and email communications, and ensuring the smooth flow of information within the institution.

The Receptionist is responsible for maintaining a professional image of the Agency while providing general administrative and front desk support services.

B. Key Responsibilities

Front Office and Customer Service

• Receive and welcome visitors, clients, and stakeholders in a courteous and professional manner.
• Provide basic information about the institution’s services and procedures.
• Maintain a positive and professional front office environment to enhance the Agency’s image.
• Ensure confidentiality of official information and documents.

Visitor and Security Management

• Maintain the visitors’ register and issue visitor passes where applicable.
• Prevent unauthorized access to restricted areas.
• Support emergency readiness and duty of care procedures.

Administrative Support

• Handle telephone calls, emails, and general enquiries.
• Ensure proper flow of communication within the office.
• Perform general administrative and clerical duties as assigned by the supervisor.
• Undertake any other duties assigned from time to time.

C. Minimum Qualifications and Experience

• Grade 12 School Certificate or equivalent with five (5) O-Level passes, including English.
• Diploma in Front Office Operations, Public Relations, Secretarial Studies, Office Administration, Public Administration, or a related field from a recognized institution.
• Relevant work experience will be an added advantage.

D. Desired Knowledge

• Computer literacy (Microsoft Office applications)
• Office procedures and administrative systems
• Basic customer service principles
• Front desk and reception management practices

E. Desired Competencies and Personal Attributes

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Good telephone etiquette
• Courteous, respectful, and professional conduct
• Honest, trustworthy, and reliable
• Organizational and time-management skills
• Ability to multitask and prioritize work
• Attention to detail
• Problem-solving skills
• Ability to maintain confidentiality
• Flexibility and adaptability
• Professional appearance and demeanor

Work Hours: 8

Experience in Months: 12

Level of Education: postgraduate degree

Job application procedure

Applicants who have certificates of verification of local qualifications and/or certificates of verification and evaluation of foreign qualifications issued by the Zambia Qualifications Authority (ZAQA) must submit the said certificates with their applications for the position advertised. Applicants without certificates of verification and/or certificates of verification and evaluation must submit with their applications for the position advertised proof of submission of their application to ZAQA for verification of local qualifications and, where applicable, proof of submission of their application to ZAQA for verification and evaluation of foreign qualifications.

Must submit detailed CVs with a minimum of Two (2) traceable referees, to the address below. Applications received later than the closing date shall not be considered.

The Statistician General

Zambia Statistics Agency

P.O. Box 31908

LUSAKA

Links:

Statistician and related positions: https://ee.kobo.org.gov.zm/x/741b8ffw

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