Background information about the job or company (e.g., role context, company overview)

Grand Savoy Hotel is seeking a friendly, organized, and customer-focused Reservationist to join our team.

Position: Reservationist*2

Department: Reservations / Front Office

Location: Grand Savoy Hotel

Type: Full-time (Part-time if applicable)

Responsibilities or duties

• Handle reservations and booking requests via phone, email, walk-ins, and online channels
• Create and manage reservations using the hotel booking system
• Confirm details (guest name, dates, room type, number of guests, special requests)
• Assist with cancellations, rescheduling, and modifications according to hotel policy
• Provide accurate information on availability, rates, and hotel services
• Coordinate with front desk and other departments to ensure smooth guest check-in readiness
• Maintain clean, accurate reservation records and follow confidentiality standards
• Deliver excellent customer service at all times

Qualifications or requirements (e.g., education, skills)

• Strong communication and customer service skills
• Basic computer skills and ability to learn hotel reservation systems quickly
• Professional phone etiquette
• Attention to detail and ability to multitask
• Ability to work evenings, weekends, and holidays if required

Experience needed

• Prior reservations/front desk experience is an advantage

Preferred Qualifications

• Experience with hotel management systems (PMS) or reservation platforms.
• A diploma or degree in hotel management, travel and tourism, or a related field
• Knowledge of hospitality/restaurant/customer service standards.
• Experience handling high call volumes.

• Handle reservations and booking requests via phone, email, walk-ins, and online channels
• Create and manage reservations using the hotel booking system
• Confirm details (guest name, dates, room type, number of guests, special requests)
• Assist with cancellations, rescheduling, and modifications according to hotel policy
• Provide accurate information on availability, rates, and hotel services
• Coordinate with front desk and other departments to ensure smooth guest check-in readiness
• Maintain clean, accurate reservation records and follow confidentiality standards
• Deliver excellent customer service at all times

• Strong communication and customer service skills
• Basic computer skills and ability to learn hotel reservation systems quickly
• Professional phone etiquette
• Attention to detail and ability to multitask
• Ability to work evenings, weekends, and holidays if required

• Experience with hotel management systems (PMS) or reservation platforms.
• A diploma or degree in hotel management, travel and tourism, or a related field
• Knowledge of hospitality/restaurant/customer service standards.
• Experience handling high call volumes.