Job Summary:

Donoli’s Kitchen is seeking a dedicated and experienced Restaurant Manager to oversee all aspects of restaurant operations. The ideal candidate will be a dynamic leader with a passion for food and hospitality, capable of managing a diverse team and ensuring exceptional customer satisfaction. This role requires a hands-on approach, strong organizational skills, and a keen understanding of the local market.

Responsibilities:

Operational Management:

• Oversee daily restaurant operations, ensuring smooth and efficient service.
• Manage inventory, ordering, and stock control to minimize waste and maximize profitability.
• Ensure compliance with all health and safety regulations.
• Maintain cleanliness and hygiene standards throughout the restaurant.
• Implement and monitor operational procedures to enhance efficiency and effectiveness.

Team Leadership and Management:

• Recruit, train, and supervise restaurant staff, fostering a positive and productive work environment.
• Schedule staff shifts and manage labor costs effectively.
• Conduct regular staff meetings and performance evaluations.
• Address staff concerns and resolve conflicts promptly.
• Motivate the staff to provide excellent customer service.

Customer Service:

• Ensure exceptional customer service by addressing customer inquiries and resolving complaints professionally.
• Build and maintain strong relationships with regular customers, particularly UNILUS students and local residents.
• Gather customer feedback and implement improvements to enhance the dining experience.
• Create a welcoming and friendly atmosphere.

Financial Management:

• Monitor and manage restaurant finances, including sales, expenses, and profitability.
• Develop and implement strategies to increase sales and reduce costs.
• Prepare and analyze financial reports.
• Handle cash and payment transactions accurately.

Marketing and Promotion:

• Develop and implement marketing strategies to attract and retain customers, particularly targeting the student population.
• Utilize social media and local advertising to promote Donoli’s Kitchen.
• Create and manage special promotions and events.
• Understand and cater to the tastes of the local population.

Menu Management:

• Work with the kitchen staff to ensure consistent food quality and presentation.
• Monitor customer preferences and recommend menu adjustments.
• Ensure that both African and Western cuisine are prepared to the highest standards.
• Understand popular local foods.

Qualifications:

• Bachelor’s degree in preferably Business Management or Hospitality management or other related fields.
• Proven experience as a Restaurant Manager or in a similar leadership role within the hospitality industry.
• Strong knowledge of restaurant operations, including food and beverage service, inventory management, and financial control.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Knowledge of local food and beverage trends in Lusaka is highly desirable.
• Familiarity with Zambian labor laws and health and safety regulations.
• Experience working with students is a plus.
• Basic Computer skills.
• Ability to speak local languages

• Oversee daily restaurant operations, ensuring smooth and efficient service.
• Manage inventory, ordering, and stock control to minimize waste and maximize profitability.
• Ensure compliance with all health and safety regulations.
• Maintain cleanliness and hygiene standards throughout the restaurant.
• Implement and monitor operational procedures to enhance efficiency and effectiveness.
• Recruit, train, and supervise restaurant staff, fostering a positive and productive work environment.
• Schedule staff shifts and manage labor costs effectively.
• Conduct regular staff meetings and performance evaluations.
• Address staff concerns and resolve conflicts promptly.
• Motivate the staff to provide excellent customer service.
• Ensure exceptional customer service by addressing customer inquiries and resolving complaints professionally.
• Build and maintain strong relationships with regular customers, particularly UNILUS students and local residents.
• Gather customer feedback and implement improvements to enhance the dining experience.
• Create a welcoming and friendly atmosphere.
• Monitor and manage restaurant finances, including sales, expenses, and profitability.
• Develop and implement strategies to increase sales and reduce costs.
• Prepare and analyze financial reports.
• Handle cash and payment transactions accurately.
• Develop and implement marketing strategies to attract and retain customers, particularly targeting the student population.
• Utilize social media and local advertising to promote Donoli’s Kitchen.
• Create and manage special promotions and events.
• Understand and cater to the tastes of the local population.
• Work with the kitchen staff to ensure consistent food quality and presentation.
• Monitor customer preferences and recommend menu adjustments.
• Ensure that both African and Western cuisine are prepared to the highest standards.
• Understand popular local foods.

• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Basic Computer skills.
• Ability to speak local languages.
• Strong knowledge of restaurant operations, including food and beverage service, inventory management, and financial control.
• Familiarity with Zambian labor laws and health and safety regulations.

• Bachelor’s degree in preferably Business Management or Hospitality management or other related fields.
• Proven experience as a Restaurant Manager or in a similar leadership role within the hospitality industry.
• Knowledge of local food and beverage trends in Lusaka is highly desirable.
• Experience working with students is a plus.