Job Purpose:

To provide an efficient and effective service to the road users and the client, by assisting those who are stranded, assisting emergency services, and clearing debris, and reporting as required, while ensuring full compliance with the contractual obligations and Company policies and procedures.

Main Technical Duties:

The following are the main duties of the role of Route Patrol Driver

1. Accident Management

• On standby 24 hours for incidents on roads and attend to them timeously and effectively.
• Complete the required number of route sector patrols as per contractual requirements.
• Complete required route inspections and relevant check sheets of all items identified in the applicable contract i.e., items that impose a direct and indirect threat to the road user.
• Keep the route clear of all debris at all times.
• Secure all incident scenes and ensure safety for other road users by deploying road cones and managing traffic around the scene until relevant authorities arrive.
• Report any incidents, unsafe conditions, and hazards immediately to the relevant call Centre or Supervisor/Manager i.e., fires, abandoned vehicles, hazardous material spills, etc.

2. Inspections and reports

• Carry out a vehicle inspection on company vehicles as per company procedure (At every shift handover)
• Carry out inspections on equipment as per company procedure (At every shift handover)
• Report abnormal traffic situations/occurrences to management as soon as possible.
• Ensure shift handover documentation is completed accurately.

3. Road User Assistance

• Apply RIMS protocols, including Securing the scene and making the area safe for other users i.e. removing vehicles to a safe area (if allowed), contacting the relevant call center.
• Assist road users as and when required i.e., vehicle breakdowns, collisions, accidents etc.
• Complete the relevant forms for each occurrence.
• Complete, submit, and file all completed documentation and/or reports according to relevant contract and company procedure.

This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list.

QUALIFICATIONS AND EXPERIENCE

The following are the minimum required qualifications and requirements for the role: -

• Minimum Grade 12 Certificate
• Certificate of medical fitness
• Relevant 2 years’ experience as a driver
• Valid Public Driving License C1
• Knowledge of safety, road compliance, and good housekeeping practices

ATTRIBUTES

• Rule Orientation
• Analysis
• Attention to Detail
• Verbal and Written Communication
• Drive
• Self-Management
• Ethical behaviour
• Assertiveness
• Problem Solving
• Customer Service Orientation
• Excellence / Quality Orientation
• Stress Handling and Resilience

TENURE

The position is on a fixed Term renewable contract.

• On standby 24 hours for incidents on roads and attend to them timeously and effectively.
• Complete the required number of route sector patrols as per contractual requirements.
• Complete required route inspections and relevant check sheets of all items identified in the applicable contract i.e., items that impose a direct and indirect threat to the road user.
• Keep the route clear of all debris at all times.
• Secure all incident scenes and ensure safety for other road users by deploying road cones and managing traffic around the scene until relevant authorities arrive.
• Report any incidents, unsafe conditions, and hazards immediately to the relevant call Centre or Supervisor/Manager i.e., fires, abandoned vehicles, hazardous material spills, etc.
• Carry out a vehicle inspection on company vehicles as per company procedure (At every shift handover)
• Carry out inspections on equipment as per company procedure (At every shift handover)
• Report abnormal traffic situations/occurrences to management as soon as possible.
• Ensure shift handover documentation is completed accurately.
• Apply RIMS protocols, including Securing the scene and making the area safe for other users i.e. removing vehicles to a safe area (if allowed), contacting the relevant call center.
• Assist road users as and when required i.e., vehicle breakdowns, collisions, accidents etc.
• Complete the relevant forms for each occurrence.
• Complete, submit, and file all completed documentation and/or reports according to relevant contract and company procedure.

• Rule Orientation
• Analysis
• Attention to Detail
• Verbal and Written Communication
• Drive
• Self-Management
• Ethical behaviour
• Assertiveness
• Problem Solving
• Customer Service Orientation
• Excellence / Quality Orientation
• Stress Handling and Resilience
• Knowledge of safety, road compliance, and good housekeeping practices

• Minimum Grade 12 Certificate
• Certificate of medical fitness
• Valid Public Driving License C1