Sales and Administration Officer (Insurance)

Location: Lusaka

Employment Type: Full-Time

We are seeking a motivated, organized, and customer-focused Sales and Administration Officer to join our growing insurance team. The successful candidate will play a key role in driving sales, delivering excellent customer service, and providing efficient administrative support to ensure smooth day-to-day operations.

Key Responsibilities

• Promote and sell insurance products to new and existing clients.
• Identify prospective customers and generate new business opportunities.
• Build and maintain strong relationships with clients.
• Prepare quotations, policy documents, and renewal notices.
• Process new business applications, policy amendments, and claims documentation.
• Maintain accurate customer records and filing systems.
• Handle customer inquiries professionally, both in person and via phone/email.
• Prepare sales reports and administrative documentation.
• Support the branch or office with general administrative duties.
• Ensure compliance with company policies and insurance regulations.

Qualifications and Experience

• Diploma or Bachelor's degree in Business Administration, Marketing, Insurance, Finance, or a related field.
• Minimum of 2 years' experience in sales, administration, or the insurance industry is an added advantage.
• Strong communication and interpersonal skills.
• Excellent customer service orientation.
• Good organizational and time management skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently and meet sales targets.

Key Competencies

• Sales and negotiation skills.
• Administrative and record-keeping skills.
• Attention to detail.
• Problem-solving ability.
• Professional integrity and confidentiality.
• Team player with a positive attitude.

What We Offer

• Competitive salary.
• Performance-based incentives.
• Professional development opportunities.
• Supportive and dynamic work environment.

Join our team and help provide insurance solutions that protect what matters most.

• Promote and sell insurance products to new and existing clients.
• Identify prospective customers and generate new business opportunities.
• Build and maintain strong relationships with clients.
• Prepare quotations, policy documents, and renewal notices.
• Process new business applications, policy amendments, and claims documentation.
• Maintain accurate customer records and filing systems.
• Handle customer inquiries professionally, both in person and via phone/email.
• Prepare sales reports and administrative documentation.
• Support the branch or office with general administrative duties.
• Ensure compliance with company policies and insurance regulations.

• Strong communication and interpersonal skills.
• Excellent customer service orientation.
• Good organizational and time management skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently and meet sales targets.
• Sales and negotiation skills.
• Administrative and record-keeping skills.
• Attention to detail.
• Problem-solving ability.
• Professional integrity and confidentiality.
• Team player with a positive attitude.

• Diploma or Bachelor's degree in Business Administration, Marketing, Insurance, Finance, or a related field.
• Minimum of 2 years' experience in sales, administration, or the insurance industry is an added advantage.