Summary:

Functions / Responsibilities:

Achieve Sales

• Ensure that you have general knowledge of your stock and products so that you can advise customers
• Appropriately.
• That stockholding is “true” before finalizing sales, as needed. Do not commit to deliveries – always
• confirm with dispatch. - “Never over promise, and under deliver”
• Ensure you know and action the appropriate procedures for specials and out of stocks.
• Adhere to the standards of the selling skills course.
• Ensure that your department is always manned.
• Carry out after sales follow up.
• Market awareness
• Always push for add-on sales to increase basket

Customer satisfaction

• Handle all customers according to the standards in the Interact with Customers course.
• Present a positive image to customers, acknowledge, approach and greet customers as required,
• understand their special needs and respond to their queries as required
• Meet housekeeping requirements
• Answer telephone in appropriate manner and assist customers
• Timeous feedback to customers according to sunset rules

Be accountable for stock

• Always be in and around your allocated shelves to prevent theft and breakages.
• Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
• Give feedback to the HOD or Replenishment HOD.
• Conduct stock counts accurately as required on a regular basis.
• Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
• Remove damaged or incomplete items from the floor, report them to the HOD and take them to the
• Appropriate place for damages, where they can be recorded and correctly processed.
• Confirm with HOD or Replenishment HOD for STO’s from a different site.
• Ensure article code match description before processing

Merchandize stock and maintain standards

• Always be in and around your allocated shelves to prevent theft and breakages.
• Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
• Give feedback to the HOD or Replenishment HOD.
• Conduct stock counts accurately as required on a regular basis.
• Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
• Remove damaged or incomplete items from the floor, report them to the HOD and take them to the
• Appropriate place for damages, where they can be recorded and correctly processed.
• Confirm with HOD or Replenishment HOD for STO’s from a different site.
• Ensure article code match description before processing

Requirements:

Minimum Academic, Professional Qualifications and Experience required for this position

Requirements:

• Grade 12 Certificate
• 1-2 years’ experience
• Excellent customer service orientation and high integrity
• Attention to detail and ability to work under pressure
• Ability to Sale and Meet targets

Competencies:

• Product Knowledge
• Selling skills
• Team Player
• Communication skills
• Perform under pressure
• Adaptability
• Ability to Build and influence others

If you don`t hear from us within 14 days please consider your application unsuccessful.

Massmart is an equal opportunity employer and encourages all people including people with disabilities to apply for the role. Due to the volume of applications we receive, should you not hear from us within 14 days of your application, kindly consider your application unsuccessful.

"Please note that only the following information is required in your CV:

Contact details (email and contact number); Full name; Date of birth; Race; Gender; Disability status; Location (Current city/town of residence); Qualifications and training; Work experience; Memberships (if any); Personal and technical skills, including computer literacy."

• Ensure that you have general knowledge of your stock and products so that you can advise customers Appropriately.
• That stockholding is “true” before finalizing sales, as needed. Do not commit to deliveries – always confirm with dispatch. - “Never over promise, and under deliver”
• Ensure you know and action the appropriate procedures for specials and out of stocks.
• Adhere to the standards of the selling skills course.
• Ensure that your department is always manned.
• Carry out after sales follow up.
• Market awareness
• Always push for add-on sales to increase basket
• Handle all customers according to the standards in the Interact with Customers course.
• Present a positive image to customers, acknowledge, approach and greet customers as required, understand their special needs and respond to their queries as required
• Meet housekeeping requirements
• Answer telephone in appropriate manner and assist customers
• Timeous feedback to customers according to sunset rules
• Always be in and around your allocated shelves to prevent theft and breakages.
• Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
• Give feedback to the HOD or Replenishment HOD.
• Conduct stock counts accurately as required on a regular basis.
• Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
• Remove damaged or incomplete items from the floor, report them to the HOD and take them to the Appropriate place for damages, where they can be recorded and correctly processed.
• Confirm with HOD or Replenishment HOD for STO’s from a different site.
• Ensure article code match description before processing

• Product Knowledge
• Selling skills
• Team Player
• Communication skills
• Perform under pressure
• Adaptability
• Ability to Build and influence others
• Excellent customer service orientation
• High integrity
• Attention to detail
• Ability to work under pressure
• Ability to Sale and Meet targets

• Grade 12 Certificate