Role summary:

Respond promptly to customer enquiries via walk-ins, phone, and email, ensuring a professional and timely service experience.

Support the Sales Team in obtaining competitive quotations from suppliers, distributors, and OEMs for key business accounts.

Assist in preparing and submitting tenders and bids for IT supplies, ensuring compliance with company and client procurement requirements.

Liaise with the Service Delivery function to ensure orders are fulfilled on time and meet customer specifications.

Collaborate with Finance to ensure accurate invoicing and support follow-up on outstanding payments.

Utilize the CRM system to generate quotes, monitor opportunities, and maintain consistent follow-up with customers and suppliers.

Conduct proactive outreach, including cold calls, to understand customer IT environments and anticipate future requirements.

Register opportunities with OEMs to benefit from deal registration programs and supplier incentives.

Provide daily activity reports summarizing customer interactions, quotes generated, tender submissions, and follow-up actions.

Minimum Requirements

Diploma or Degree in Information Technology, Business, or a related field.

Proven experience in IT sales, with a focus on laptops and related devices.

Strong understanding of customer service best practices and tender/procurement processes.

Excellent communication, interpersonal, and organizational skills.

Proficiency in CRM systems and Microsoft Office applications.

Ability to work independently, manage multiple priorities, and maintain a customer-focused approach.

• Respond promptly to customer enquiries via walk-ins, phone, and email, ensuring a professional and timely service experience.
• Support the Sales Team in obtaining competitive quotations from suppliers, distributors, and OEMs for key business accounts.
• Assist in preparing and submitting tenders and bids for IT supplies, ensuring compliance with company and client procurement requirements.
• Liaise with the Service Delivery function to ensure orders are fulfilled on time and meet customer specifications.
• Collaborate with Finance to ensure accurate invoicing and support follow-up on outstanding payments.
• Utilize the CRM system to generate quotes, monitor opportunities, and maintain consistent follow-up with customers and suppliers.
• Conduct proactive outreach, including cold calls, to understand customer IT environments and anticipate future requirements.
• Register opportunities with OEMs to benefit from deal registration programs and supplier incentives.
• Provide daily activity reports summarizing customer interactions, quotes generated, tender submissions, and follow-up actions.

• Excellent communication, interpersonal, and organizational skills.
• Proficiency in CRM systems and Microsoft Office applications.
• Ability to work independently, manage multiple priorities, and maintain a customer-focused approach.

• Diploma or Degree in Information Technology, Business, or a related field.
• Proven experience in IT sales, with a focus on laptops and related devices.
• Strong understanding of customer service best practices and tender/procurement processes.