JOB SUMMARY

Our client, a ceramics and homeware retail business selling plates, cups, flower pots, decorative pieces and other ceramic products, is seeking a creative and results-driven Sales, Marketing & E-Commerce Officer to manage the online store, drive local sales and implement effective marketing strategies.

The ideal candidate must have practical experience managing e-commerce platforms such as Shopify, Etsy or similar platforms. Hands-on e-commerce experience is mandatory.

KEY RESPONSIBILITIES

1. E-Commerce Management

• Manage the company’s online store using Shopify, Etsy or similar platforms.
• Update product listings, prices, photographs and stock availability.
• Monitor online orders, payments, deliveries and customer enquiries.
• Improve online store performance and increase e-commerce sales.

2. Sales and Business Development

• Develop strategies to increase local retail and wholesale sales.
• Identify and attract customers, including hotels, restaurants, interior designers and corporate clients.
• Follow up on sales leads, build customer relationships and achieve sales targets.
• Identify new business opportunities and monitor market trends.

3. Marketing and Promotion

• Develop and implement marketing strategies to promote the company’s products.
• Manage social media platforms, including Facebook, Instagram and TikTok.
• Create promotional content and implement digital advertising campaigns.
• Improve brand awareness, customer engagement and sales.

4. Customer Service and Reporting

• Respond to customer enquiries and resolve complaints professionally.
• Encourage repeat business and maintain positive customer relationships.
• Prepare reports on sales, marketing campaigns and online store performance.

QUALIFICATIONS AND EXPERIENCE

• Diploma or Degree in Sales, Marketing, Business Administration, E-Commerce or a related field.
• Proven experience in sales, marketing and e-commerce management.
• Mandatory: Practical experience managing an online store using Shopify, Etsy or a similar platform.
• Experience in digital marketing, social media management and online sales.
• Strong communication, negotiation and customer service skills.
• Experience in retail, ceramics, homeware or interior décor is an added advantage.

• Manage the company’s online store using Shopify, Etsy or similar platforms.
• Update product listings, prices, photographs and stock availability.
• Monitor online orders, payments, deliveries and customer enquiries.
• Improve online store performance and increase e-commerce sales.
• Develop strategies to increase local retail and wholesale sales.
• Identify and attract customers, including hotels, restaurants, interior designers and corporate clients.
• Follow up on sales leads, build customer relationships and achieve sales targets.
• Identify new business opportunities and monitor market trends.
• Develop and implement marketing strategies to promote the company’s products.
• Manage social media platforms, including Facebook, Instagram and TikTok.
• Create promotional content and implement digital advertising campaigns.
• Improve brand awareness, customer engagement and sales.
• Respond to customer enquiries and resolve complaints professionally.
• Encourage repeat business and maintain positive customer relationships.
• Prepare reports on sales, marketing campaigns and online store performance.

• E-commerce platform management (Shopify, Etsy or similar)
• Digital marketing
• Social media management
• Online sales
• Communication
• Negotiation
• Customer service

• Diploma or Degree in Sales, Marketing, Business Administration, E-Commerce or a related field.
• Proven experience in sales, marketing and e-commerce management.
• Mandatory: Practical experience managing an online store using Shopify, Etsy or a similar platform.
• Experience in digital marketing, social media management and online sales.
• Strong communication, negotiation and customer service skills.
• Experience in retail, ceramics, homeware or interior décor is an added advantage.