Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Agora Lounge:Browse Careers

Role Description

To lead the growth and profitability of the assigned Private Banking portfolio by coordinating and managing client relationships, driving new business acquisition and supporting Private Bankers to deliver personalised financial solutions. The role serves as a key point of contact for clients, assesses their financial needs and recommends appropriate products and services while ensuring an exceptional customer experience, full regulatory compliance and sustainable value for both the client and the Bank. The role is also responsible for maintaining strategic alliance partnerships that strengthen the Private Banking customer value proposition.

Requirements

JOB RESPONSIBILITIES

Under the supervision of the Head – Private Banking, the key responsibilities will include:

• Take full accountability for the assigned Private Banking portfolio balance sheet, revenue, profitability and achievement of agreed financial targets.
• Coordinate and manage Private Bankers’ client relationships, monitor sales and service activity, and provide coaching and guidance to improve portfolio performance.
• Acquire, profile and onboard high-value clients by assessing their financial circumstances, goals, income, spending patterns, assets, liabilities, investments and transactional needs.
• Develop and maintain trusted relationships with Private Banking clients, serving as a key point of contact and providing timely, personalised and differentiated service.
• Recommend appropriate banking, credit, cash-management, investment, insurance and estate-planning solutions based on a thorough understanding of each client’s needs and risk profile.
• Execute the Private Banking customer value proposition and maximise its value through effective cross-selling, deep-selling and upselling of relevant Bank products, services and channels.
• Set referral, acquisition, portfolio-growth and cross-selling goals, monitor achievement, and implement corrective action where performance is below target.
• Monitor portfolio thresholds and changing client requirements, and proactively recommend upgrades, downgrades or revised solutions to keep the proposition aligned to client needs.
• Build and manage strategic alliance relationships and client-engagement initiatives that enhance the customer value proposition, support acquisition and strengthen retention.
• Scan local and global markets for relevant opportunities, trends and financial developments, and provide clients with appropriate market updates and insights.
• Ensure all client requests are executed within agreed service-level timelines, feedback is provided promptly, and complaints are resolved or escalated appropriately.
• Maintain an effective customer contact plan and deliver relationship-management and doorstep-banking solutions that deepen engagement across the client life cycle.
• Ensure all accounts and transactions comply fully with KYC, AML, banking regulations, internal policies, workflows and operating procedures.
• Maintain accurate client information and records to support personalised service while protecting confidentiality and complying with data-handling requirements.
• Prepare accurate weekly, monthly and quarterly performance reports and provide management with clear insights on portfolio growth, risks, opportunities and required actions.
• Share knowledge, experience and best practice with team members, complete required training and performance reviews, and support consistent achievement of service and performance standards.
• Perform any other responsibilities or tasks assigned by management.

QUALIFICATIONS/EXPERIENCE

• Grade 12 Certificate with a credit or better in Mathematics and English, plus any other three subjects.
• University degree in Accountancy, Business Finance, Business Administration, Marketing or another relevant business-related field.
• Minimum of five (5) years’ relevant experience in banking, relationship management, private banking or investment management.
• At least two (2) years’ experience in a leadership or team-coordination role.
• Demonstrated ability to profile customers, assess complex financial needs and recommend appropriate solutions for Private Banking clients.
• Sound understanding of retail banking products, account opening, KYC, anti-money laundering requirements, banking regulations and customer-protection standards.
• Ability to interpret market trends and financial information to support sound client and business decisions.
• Strong knowledge of Bank products, service channels, people policies and complaint-handling processes will be an added advantage.

JOB CORE COMPETENCIES

• Strategic leadership and people coordination
• Sales, persuasion and relationship management
• Customer service orientation and client focus
• Networking and stakeholder engagement
• Analytical, conceptual and problem-solving ability
• Drive for results and performance monitoring
• Verbal and written communication
• Presentation, facilitation and teamwork

• Take full accountability for the assigned Private Banking portfolio balance sheet, revenue, profitability and achievement of agreed financial targets.
• Coordinate and manage Private Bankers’ client relationships, monitor sales and service activity, and provide coaching and guidance to improve portfolio performance.
• Acquire, profile and onboard high-value clients by assessing their financial circumstances, goals, income, spending patterns, assets, liabilities, investments and transactional needs.
• Develop and maintain trusted relationships with Private Banking clients, serving as a key point of contact and providing timely, personalised and differentiated service.
• Recommend appropriate banking, credit, cash-management, investment, insurance and estate-planning solutions based on a thorough understanding of each client’s needs and risk profile.
• Execute the Private Banking customer value proposition and maximise its value through effective cross-selling, deep-selling and upselling of relevant Bank products, services and channels.
• Set referral, acquisition, portfolio-growth and cross-selling goals, monitor achievement, and implement corrective action where performance is below target.
• Monitor portfolio thresholds and changing client requirements, and proactively recommend upgrades, downgrades or revised solutions to keep the proposition aligned to client needs.
• Build and manage strategic alliance relationships and client-engagement initiatives that enhance the customer value proposition, support acquisition and strengthen retention.
• Scan local and global markets for relevant opportunities, trends and financial developments, and provide clients with appropriate market updates and insights.
• Ensure all client requests are executed within agreed service-level timelines, feedback is provided promptly, and complaints are resolved or escalated appropriately.
• Maintain an effective customer contact plan and deliver relationship-management and doorstep-banking solutions that deepen engagement across the client life cycle.
• Ensure all accounts and transactions comply fully with KYC, AML, banking regulations, internal policies, workflows and operating procedures.
• Maintain accurate client information and records to support personalised service while protecting confidentiality and complying with data-handling requirements.
• Prepare accurate weekly, monthly and quarterly performance reports and provide management with clear insights on portfolio growth, risks, opportunities and required actions.
• Share knowledge, experience and best practice with team members, complete required training and performance reviews, and support consistent achievement of service and performance standards.
• Perform any other responsibilities or tasks assigned by management.

• Strategic leadership
• People coordination
• Sales
• Persuasion
• Relationship management
• Customer service orientation
• Client focus
• Networking
• Stakeholder engagement
• Analytical
• Conceptual
• Problem-solving
• Drive for results
• Performance monitoring
• Verbal communication
• Written communication
• Presentation
• Facilitation
• Teamwork
• Profiling customers
• Assessing complex financial needs
• Recommending appropriate solutions
• Understanding of retail banking products
• Account opening
• KYC
• Anti-money laundering requirements
• Banking regulations
• Customer-protection standards
• Interpreting market trends
• Financial information analysis

• Grade 12 Certificate with a credit or better in Mathematics and English, plus any other three subjects.
• University degree in Accountancy, Business Finance, Business Administration, Marketing or another relevant business-related field.
• Minimum of five (5) years’ relevant experience in banking, relationship management, private banking or investment management.
• At least two (2) years’ experience in a leadership or team-coordination role.
• Demonstrated ability to profile customers, assess complex financial needs and recommend appropriate solutions for Private Banking clients.
• Sound understanding of retail banking products, account opening, KYC, anti-money laundering requirements, banking regulations and customer-protection standards.
• Ability to interpret market trends and financial information to support sound client and business decisions.
• Strong knowledge of Bank products, service channels, people policies and complaint-handling processes will be an added advantage.