Background

Applicants should have a “customer first” approach and be prepared to be involved in all aspects of the business.

Responsibilities

• Act as the key point of contact for workshop customers.
• Receive customer enquiries and understand service requirements.
• Prepare job cards, schedules and follow up on job progress.
• Provide accurate information on repairs, costs and delivery times.
• Liaise with technicians and parts department to ensure efficient service delivery.
• Ensure customer satisfaction and build long-term relationships.
• Handle customer complaints professionally and timeously.
• Ensure all administration and records are accurate and up to date.
• Promote and maintain a safe working environment in line with company H&S policies.

Requirements

• Grade 12 Certificate.
• Technical qualification or diploma in Mechanical Engineering, Automotive Technology, or related field will be an added advantage.
• Minimum 2 years’ experience as a Service Advisor or similar role in the automotive, transport, or heavy vehicle industry.
• Strong knowledge of truck and trailer components and systems.
• Computer literacy (MS Office and workshop management systems).
• Health and Safety qualification and/or experience in a workshop, transport, manufacturing, or engineering environment will be advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Valid Code B Driver’s Licence.

• Act as the key point of contact for workshop customers.
• Receive customer enquiries and understand service requirements.
• Prepare job cards, schedules and follow up on job progress.
• Provide accurate information on repairs, costs and delivery times.
• Liaise with technicians and parts department to ensure efficient service delivery.
• Ensure customer satisfaction and build long-term relationships.
• Handle customer complaints professionally and timeously.
• Ensure all administration and records are accurate and up to date.
• Promote and maintain a safe working environment in line with company H&S policies.

• Customer first approach
• Computer literacy (MS Office and workshop management systems)
• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities

• Grade 12 Certificate.
• Technical qualification or diploma in Mechanical Engineering, Automotive Technology, or related field will be an added advantage.
• Health and Safety qualification and/or experience in a workshop, transport, manufacturing, or engineering environment will be advantageous.
• Valid Code B Driver’s Licence.