Job Overview:

we seeking a dedicated and results-driven Service Advisor to join our Lusaka operations. The ideal candidate will play a critical role in ensuring customer satisfaction and supporting the service department in delivering quality after-sales services.

Key Responsibilities:

• Coordinate vehicle servicing and repair activities within the workshop.
• Act as the link between customers and workshop technicians to ensure timely and effective resolution of service issues.
• Monitor job card processing, service scheduling, and follow-up on completion timelines.
• Assist in managing spare parts requisitions and availability for ongoing jobs.
• Ensure all customer concerns and service-related issues are addressed professionally and promptly.
• Keep accurate records of all after-sales activities including customer feedback, complaints, and completed work orders.
• Work closely with the Service Manager to uphold workshop quality standards and operational efficiency.
• Provide support in warranty claim documentation and follow-ups.

Qualifications & Experience:

• Diploma or Degree in Mechanical Engineering, Automotive Technology, or a related field.
• At least 3 years of experience in after-sales service or workshop coordination in the automotive industry (commercial vehicles preferred).
• Good understanding of truck/bus mechanical systems and workshop operations.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office and workshop/job card management systems.
• Knowledge of FAW, Sino, or Golden Dragon vehicles will be an added advantage.
• Valid driver's license.

• Coordinate vehicle servicing and repair activities within the workshop.
• Act as the link between customers and workshop technicians to ensure timely and effective resolution of service issues.
• Monitor job card processing, service scheduling, and follow-up on completion timelines.
• Assist in managing spare parts requisitions and availability for ongoing jobs.
• Ensure all customer concerns and service-related issues are addressed professionally and promptly.
• Keep accurate records of all after-sales activities including customer feedback, complaints, and completed work orders.
• Work closely with the Service Manager to uphold workshop quality standards and operational efficiency.
• Provide support in warranty claim documentation and follow-ups.

• Good understanding of truck/bus mechanical systems and workshop operations.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office and workshop/job card management systems.
• Knowledge of FAW, Sino, or Golden Dragon vehicles will be an added advantage.

• Diploma or Degree in Mechanical Engineering, Automotive Technology, or a related field.
• Valid driver's license.