Comcare is looking for a Technical Support Officer to join our team.

We are seeking a reliable, patient, and tech-savvy individual to assist riders and customers by providing remote support for our battery swapping operations.

Key Responsibilities

• Answer incoming customer and rider calls.
• Assist riders with battery swap issues over the phone.
• Troubleshoot cabinet, battery, and mobile app-related problems.
• Resolve customer enquiries and provide clear guidance.
• Escalate technical issues to field technicians when necessary.
• Record customer issues and maintain accurate support logs.
• Follow up on unresolved cases until they are completed.
• Work closely with the operations team to ensure smooth service delivery.

Requirements

• Excellent communication skills in English (knowledge of local languages is an added advantage).
• Good problem-solving and customer service skills.
• Comfortable using computers, smartphones, and online systems.
• Able to remain calm and professional under pressure.
• Strong attention to detail and ability to multitask.
• Previous experience in customer service, technical support, or a call centre is an added advantage.

Preferred Qualities

• Friendly and professional attitude.
• Quick learner with a willingness to adapt.
• Strong teamwork and organizational skills.
• Ability to work independently with minimal supervision.

Location

Lusaka

• Answer incoming customer and rider calls.
• Assist riders with battery swap issues over the phone.
• Troubleshoot cabinet, battery, and mobile app-related problems.
• Resolve customer enquiries and provide clear guidance.
• Escalate technical issues to field technicians when necessary.
• Record customer issues and maintain accurate support logs.
• Follow up on unresolved cases until they are completed.
• Work closely with the operations team to ensure smooth service delivery.

• Excellent communication skills in English (knowledge of local languages is an added advantage).
• Good problem-solving and customer service skills.
• Comfortable using computers, smartphones, and online systems.
• Able to remain calm and professional under pressure.
• Strong attention to detail and ability to multitask.

• Previous experience in customer service, technical support, or a call centre is an added advantage.
• Friendly and professional attitude.
• Quick learner with a willingness to adapt.
• Strong teamwork and organizational skills.
• Ability to work independently with minimal supervision.