COREPAY

Payroll and HR Solutions

WE ARE HIRING

SUPPORT OFFICER – IT & PAYROLL/HR SOLUTIONS

Location: Lusaka, Zambia

Type of Contract: Fixed Term Contract

JOB OVERVIEW

We are looking for a proactive, technically minded and customer-focused Support Officer to join our growing Payroll and HR Solutions team.

KEY RESPONSIBILITIES

• Provide first-line technical support to clients using payroll, HRIS and time & attendance systems.
• Assist clients with system configuration, user access, system navigation and troubleshooting.
• Respond to client queries via telephone, email, WhatsApp and other approved communication channels.
• Investigate and resolve software-related issues and escalate complex technical matters to the relevant technical team.
• Conduct user training and demonstrations on payroll and HR systems.
• Assist with data imports, employee records, system updates and basic data validation.
• Maintain a high level of client confidentiality, particularly when handling employee and payroll information.
• Provide excellent customer service and ensure client issues are followed through to resolution.

SKILLS AND QUALIFICATIONS

• Diploma or Degree in Information Technology, Computer Science, Information Systems, Business Information Technology or a related field.
• At least 1–2 years’ experience in IT support, software support, helpdesk support or a similar role.
• Experience supporting business applications or ERP/HR/payroll systems will be an added advantage.

• Provide first-line technical support to clients using payroll, HRIS and time & attendance systems.
• Assist clients with system configuration, user access, system navigation and troubleshooting.
• Respond to client queries via telephone, email, WhatsApp and other approved communication channels.
• Investigate and resolve software-related issues and escalate complex technical matters to the relevant technical team.
• Conduct user training and demonstrations on payroll and HR systems.
• Assist with data imports, employee records, system updates and basic data validation.
• Maintain a high level of client confidentiality, particularly when handling employee and payroll information.
• Provide excellent customer service and ensure client issues are followed through to resolution.

• IT support
• Software support
• Helpdesk support
• System configuration
• User access management
• System navigation
• Troubleshooting
• Client communication
• Data import
• Data validation
• Client confidentiality
• Customer service

• Diploma or Degree in Information Technology, Computer Science, Information Systems, Business Information Technology or a related field.
• At least 1–2 years’ experience in IT support, software support, helpdesk support or a similar role.
• Experience supporting business applications or ERP/HR/payroll systems will be an added advantage.