Background

We are seeking a proactive and people-focused Team Lead to support day-to-day team operations, reporting, engagement, and performance coordination.

Responsibilities:

• Compile and submit comprehensive monthly reports to the CSP, highlighting key metrics and performance indicators
• Monitor team performance and ensure operational standards are maintained
• Organize and facilitate quarterly team activities to encourage collaboration, morale, and team engagement
• Provide day-to-day support and guidance to team members
• Foster a positive, professional, and high-performing team culture
• Assist team members with troubleshooting basic IT and operational issues
• Escalate technical concerns promptly through the appropriate internal channels
• Verify team member availability and status within operational systems to support workforce efficiency
• Participate in departmental meetings with leadership teams to support operational planning and execution
• Collaborate with internal stakeholders to address team challenges and improve workflows
• Support the implementation of operational initiatives and process improvements

Requirements:

• Diploma or Bachelor’s degree in Business Administration, Operations Management, Information Systems, or a related field
• Previous experience in a team lead, supervisory, or operations support role
• Strong organizational and reporting skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple responsibilities in a fast-paced environment
• Basic technical troubleshooting skills are an advantage

• Compile and submit comprehensive monthly reports to the CSP, highlighting key metrics and performance indicators
• Monitor team performance and ensure operational standards are maintained
• Organize and facilitate quarterly team activities to encourage collaboration, morale, and team engagement
• Provide day-to-day support and guidance to team members
• Foster a positive, professional, and high-performing team culture
• Assist team members with troubleshooting basic IT and operational issues
• Escalate technical concerns promptly through the appropriate internal channels
• Verify team member availability and status within operational systems to support workforce efficiency
• Participate in departmental meetings with leadership teams to support operational planning and execution
• Collaborate with internal stakeholders to address team challenges and improve workflows
• Support the implementation of operational initiatives and process improvements

• Strong organizational and reporting skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple responsibilities in a fast-paced environment
• Basic technical troubleshooting skills

• Diploma or Bachelor’s degree in Business Administration, Operations Management, Information Systems, or a related field
• Previous experience in a team lead, supervisory, or operations support role