Background

The Tele‑Sales Officer is responsible for generating new business leads, conducting outbound cold calls to prospective clients across various sectors, nurturing existing prospects, and tracking business opportunities on the E‑Government Procurement (EGP) platform. The role supports the sales team with pipeline growth and contributes directly to revenue generation.

Key Responsibilities

Lead Generation & Prospecting

• Identify, generate, and qualify new sales leads throughoutbound calls, email outreach, and database mining.
• Maintain a steady pipeline of prospective clients acrosstargeted sectors.
• Conduct needs analysis to determine client requirements andrecommend suitable products/services.

Cold Calling & Client Engagement

• Make high‑volume outbound cold calls dailyto prospective clients.
• Present the company’s products and services professionallyand persuasively.
• Build rapport with key decision-makers to secure meetings orsales opportunities for the field sales team.
• Respond to inquiries and provide preliminary productinformation where applicable.

Tender Tracking & Opportunity Monitoring

• Monitor tenders and opportunities daily on the E GovernmentProcurement (EGP) platform.
• Identify relevant tenders, extract key details, and sharetimely notifications with the sales team.
• Track submission deadlines, mandatory requirements, andupdates for active tenders.
• Maintain organized tender records to ensure timely action.

Reporting & Documentation

• Maintain accurate and up‑to‑date records of all calls, leads,and interactions in the CRM or designated tracking system.
• Prepare weekly and monthly reports on leads generated, callperformance, and tender activity.
• Provide insights and feedback on lead quality, customerresponses, and market trends.

Customer Relationship Management (CRM)

Sales Coordination

• Work closely with the Sales Team, Business Development, andMarketing to support campaigns and initiatives.
• Schedule appointments and follow‑ups for fieldsales officers.
• Share client intelligence gathered through calls and tendertracking.
• Ensure to use the scripts provided by INFRATEL to guide andcustomise the conversations. By following these scripts effectively, you willensure consistency and convey the company’s message clearly and persuasively.
• Contribute to the overall revenue growth by aligning withthe strategic focus products.

Minimum Qualifications

• Full Grade 12 Certificate.
• Holds a Diploma business/marketing.
• University Degree in business/marketing is an added advantage.

Key Competencies and Skills

• Broad understanding of INFRATELProducts and services
• Basic understanding of accountmanagement.
• Good communication, presentation and organizational skills
• Team player
• Good negotiation skills
• Sound analytical and decisionmaking
• Good verbal and writtencommunication.
• Basic Microsoft Excel skills.
• Excellent team player
• Ability to think creatively.
• Strong customer service skills
• Strong negotiation and analyticalskills

Experience

• Basic Telecom Experience.
• Having in-depth product knowledge

• Identify, generate, and qualify new sales leads throughoutbound calls, email outreach, and database mining.
• Maintain a steady pipeline of prospective clients acrosstargeted sectors.
• Conduct needs analysis to determine client requirements andrecommend suitable products/services.
• Make high‑volume outbound cold calls dailyto prospective clients.
• Present the company’s products and services professionallyand persuasively.
• Build rapport with key decision-makers to secure meetings orsales opportunities for the field sales team.
• Respond to inquiries and provide preliminary productinformation where applicable.
• Monitor tenders and opportunities daily on the E GovernmentProcurement (EGP) platform.
• Identify relevant tenders, extract key details, and sharetimely notifications with the sales team.
• Track submission deadlines, mandatory requirements, andupdates for active tenders.
• Maintain organized tender records to ensure timely action.
• Maintain accurate and up‑to‑date records of all calls, leads,and interactions in the CRM or designated tracking system.
• Prepare weekly and monthly reports on leads generated, callperformance, and tender activity.
• Provide insights and feedback on lead quality, customerresponses, and market trends.
• Work closely with the Sales Team, Business Development, andMarketing to support campaigns and initiatives.
• Schedule appointments and follow‑ups for fieldsales officers.
• Share client intelligence gathered through calls and tendertracking.
• Ensure to use the scripts provided by INFRATEL to guide andcustomise the conversations. By following these scripts effectively, you willensure consistency and convey the company’s message clearly and persuasively.
• Contribute to the overall revenue growth by aligning withthe strategic focus products.

• Broad understanding of INFRATELProducts and services
• Basic understanding of accountmanagement.
• Good communication, presentation and organizational skills
• Team player
• Good negotiation skills
• Sound analytical and decisionmaking
• Good verbal and writtencommunication.
• Basic Microsoft Excel skills.
• Excellent team player
• Ability to think creatively.
• Strong customer service skills
• Strong negotiation and analyticalskills

• Full Grade 12 Certificate.
• Holds a Diploma business/marketing.
• University Degree in business/marketing is an added advantage.
• Basic Telecom Experience.
• Having in-depth product knowledge