Job Purpose

The Training Officer is responsible for designing, coordinating, and delivering professional training programs to maids (trainees) to ensure high standards of cleaning services, customer care, and compliance with company procedures. The role ensures that all trainees are competent, certified where applicable, and aligned with industry best practices.

Key Responsibilities

• Develop and deliver structured training programs for maids (students) covering: Career Guides Zambia
• Professional cleaning techniques (residential and commercial)
• Use and handling of cleaning equipment and chemicals
• Hygiene, sanitation, and safety standards
• Customer service and communication skills
• Facilitate both theoretical and practical training sessions.
• Assess trainees’ performance through practical demonstrations, tests, and continuous evaluation.
• Maintain accurate training records, attendance registers, and assessment reports.
• Participate in curriculum development and continuous improvement of training materials.
• Prepare trainees for certification assessments where applicable.
• Conduct refresher training and upskilling sessions for existing staff.
• Ensure compliance with occupational health and safety standards during training.
• Mentor and coach trainees to improve performance and professionalism.
• Collaborate with other team members on the deployment of trained maids.

Qualifications & Experience

• Diploma in Hospitality Management, Caregiving or a related field.
• TEVETA Certification is Mandatory

Experience

• Minimum of 2 years’ experience in training, preferably in cleaning services, hospitality, or a related industry.
• Experience in conducting practical, hands-on training is highly desirable.

Key Skills & Competencies

• Strong training and facilitation skills
• Excellent communication and interpersonal skills
• Practical knowledge of modern cleaning techniques and equipment
• Ability to assess and mentor trainees effectively
• Good organizational and record-keeping skills
• High level of professionalism and attention to detail
• Knowledge of health and safety standards

• Develop and deliver structured training programs for maids (students) covering: Professional cleaning techniques (residential and commercial), Use and handling of cleaning equipment and chemicals, Hygiene, sanitation, and safety standards, Customer service and communication skills
• Facilitate both theoretical and practical training sessions.
• Assess trainees’ performance through practical demonstrations, tests, and continuous evaluation.
• Maintain accurate training records, attendance registers, and assessment reports.
• Participate in curriculum development and continuous improvement of training materials.
• Prepare trainees for certification assessments where applicable.
• Conduct refresher training and upskilling sessions for existing staff.
• Ensure compliance with occupational health and safety standards during training.
• Mentor and coach trainees to improve performance and professionalism.
• Collaborate with other team members on the deployment of trained maids.

• Strong training and facilitation skills
• Excellent communication and interpersonal skills
• Practical knowledge of modern cleaning techniques and equipment
• Ability to assess and mentor trainees effectively
• Good organizational and record-keeping skills
• High level of professionalism and attention to detail
• Knowledge of health and safety standards

• Diploma in Hospitality Management, Caregiving or a related field.
• TEVETA Certification is Mandatory