About the Transactional Banker Role

As a Transactional Banker at Stanbic Bank Zambia, you will proactively engage with clients to promote tailored financial solutions that enhance their banking experience. Your responsibilities will include fostering strong client relationships, understanding their financial needs, and providing expert advice to optimise value creation for both parties.

Key Responsibilities

• Develop and maintain deep, relationship-based offerings aligned with client needs.
• Optimise client experience by delivering personalised banking services.
• Support profitability initiatives by identifying opportunities within client portfolios.
• Ensure compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Manage KYC reviews and maintain up-to-date client records.
• Collaborate with internal teams to provide seamless client service across banking products.

Qualifications and Experience

• First Degree in Business Commerce, Finance, Accounting, or related fields.
• 1-2 years’ experience in branch banking with exposure to universal banking, BDC/Forex, credit, and client service.
• Experience working with affluent clients in personal and private banking environments.
• Strong understanding of KYC requirements and experience managing KYC reviews.
• Solid knowledge of AML, anti-bribery, sanctions, and compliance frameworks.
• Familiarity with managing private banking clients is an advantage.

Behavioural and Technical Competencies

Behavioural Competencies include:

• Effective communication and articulating information clearly.
• Confidence in decision-making and challenging ideas constructively.
• Building rapport and convincing clients through expert knowledge.
• Strong teamwork, composure under pressure, and goal pursuit.
• Ability to interpret data and provide insightful recommendations.

Technical Competencies include:

• In-depth knowledge of banking processes and procedures.
• Commercial and financial acumen relevant to consumer banking.
• Risk identification and reporting within banking operations.
• Comprehensive product knowledge in consumer banking services.

Our Commitment to Diversity and Inclusion

Stanbic Bank Zambia is committed to fostering an inclusive workplace that reflects the diverse communities we serve. We encourage applications from candidates of all backgrounds, including persons with disabilities. We believe in providing equal opportunities for all employees to contribute meaningfully and grow professionally.

• Develop and maintain deep, relationship-based offerings aligned with client needs.
• Optimise client experience by delivering personalised banking services.
• Support profitability initiatives by identifying opportunities within client portfolios.
• Ensure compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Manage KYC reviews and maintain up-to-date client records.
• Collaborate with internal teams to provide seamless client service across banking products.

• Effective communication and articulating information clearly.
• Confidence in decision-making and challenging ideas constructively.
• Building rapport and convincing clients through expert knowledge.
• Strong teamwork, composure under pressure, and goal pursuit.
• Ability to interpret data and provide insightful recommendations.
• In-depth knowledge of banking processes and procedures.
• Commercial and financial acumen relevant to consumer banking.
• Risk identification and reporting within banking operations.
• Comprehensive product knowledge in consumer banking services.

• First Degree in Business Commerce, Finance, Accounting, or related fields.
• 1-2 years’ experience in branch banking with exposure to universal banking, BDC/Forex, credit, and client service.
• Experience working with affluent clients in personal and private banking environments.
• Strong understanding of KYC requirements and experience managing KYC reviews.
• Solid knowledge of AML, anti-bribery, sanctions, and compliance frameworks.
• Familiarity with managing private banking clients is an advantage.