At MTN Zambia, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.

Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.

The key responsibilities for this role include but not limited to the following:

IT Governance Framework Implementation: Establish and enforce governance structures, policies, and procedures to align IT operations with MTN Zambia’s strategic objectives.

Risk & Compliance Oversight: Identify, assess, and mitigate IT risks while ensuring compliance with internal policies, regulatory requirements, and international standards.

Audit & Assurance Management: Lead vulnerability assessments, penetration tests, and security audits, ensuring timely remediation of findings.

Information Security Operations: Direct implementation of group security governance strategies, identity management, and access controls across the OpCo.

Incident & Breach Response: Supervise investigations into problematic activity, manage escalations, and ensure rapid response to fraudulent or malicious incidents.

Business Continuity & Disaster Recovery: Develop and maintain continuity and recovery plans for IT systems in collaboration with Ethics, Risk, and Compliance teams.

Performance Monitoring & Reporting: Track KPIs, SLAs, and security metrics, providing accurate and timely reports to the CIO and Group stakeholders.

Team Leadership & Development: Lead, mentor, and performance manage a team of specialists, fostering collaboration and continuous skills development.

Stakeholder & Vendor Engagement: Build strong relationships with vendors, regulators, and MTN Group InfoSec teams to ensure effective support and compliance.

Continuous Improvement & Innovation: Drive enhancements in monitoring, prevention, backup, and recovery systems to keep MTN’s information security at a high standard.

Candidate Requirements

Grade 12 certificate with 5 credit or better of which English and Mathematics are a must

A Degree in Computer Science, Software Engineering, Information Systems, Information Technology or related field

A minimum of 4 to 6 years’ total experience in a similar position with at least 2 years in a managerial role

Experience in MTN, banking or Mobile Money is preferred

Experience working in a global/multinational enterprise with a good understanding of emerging markets is preferred

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Hand-delivery or posted applications will not be accepted and the closing date for accepting applications is 25th February 2026.

Note: that only shortlisted candidates will be contacted.

• Establish and enforce governance structures, policies, and procedures to align IT operations with MTN Zambia’s strategic objectives.
• Identify, assess, and mitigate IT risks while ensuring compliance with internal policies, regulatory requirements, and international standards.
• Lead vulnerability assessments, penetration tests, and security audits, ensuring timely remediation of findings.
• Direct implementation of group security governance strategies, identity management, and access controls across the OpCo.
• Supervise investigations into problematic activity, manage escalations, and ensure rapid response to fraudulent or malicious incidents.
• Develop and maintain continuity and recovery plans for IT systems in collaboration with Ethics, Risk, and Compliance teams.
• Track KPIs, SLAs, and security metrics, providing accurate and timely reports to the CIO and Group stakeholders.
• Lead, mentor, and performance manage a team of specialists, fostering collaboration and continuous skills development.
• Build strong relationships with vendors, regulators, and MTN Group InfoSec teams to ensure effective support and compliance.
• Drive enhancements in monitoring, prevention, backup, and recovery systems to keep MTN’s information security at a high standard.

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must
• A Degree in Computer Science, Software Engineering, Information Systems, Information Technology or related field