Job Summary

The job holder will be responsible for the management and development of relationships with Commercial customers in the Business Banking space and maintain relationships with existing customers by ensuring that they utilise as many Absa bank products as appropriate for their business.

Job Description

Sales and Service 80%

• Achieve agreed sales targets for liabilities, assets and income.
• Develop and implement proactive calling programme (both face-to-face and telephonic) for existing and potential customers.
• Create a lead base of external target market through networking, discussions with SME advisors in branches and attending relevant social events, seminars, trade shows and industry events.
• Spend a minimum of 75% of available time visiting with customers and targets
• Develop relationship plan for customers including sales and contact strategy
• Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers
• Deal with, and find resolutions for, customer complaints.
• Determine the products that are most effective in meeting customers needs and be able to sell these, at short notice, both reactively and proactively.
• Monitor and ensure adherence to risk service standards.
• Produce call reports in agreed format for all scheduled significant business meetings.
• Research, create and follow up on a target list for potential new business
• Identify priority customers using the Customer Prioritisation Guidelines to assess their present and potential contribution.
• Manage and control portfolio within agreed limits
• Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD) guidelines, KYC & STM procedures and other bank policies
• Day-to-day coaching and development of Manager’s Assistant in provision of consistent service quality and risk

Risk and Control 20%

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

• Achieve agreed sales targets for liabilities, assets and income.
• Develop and implement proactive calling programme (both face-to-face and telephonic) for existing and potential customers.
• Create a lead base of external target market through networking, discussions with SME advisors in branches and attending relevant social events, seminars, trade shows and industry events.
• Spend a minimum of 75% of available time visiting with customers and targets
• Develop relationship plan for customers including sales and contact strategy
• Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers
• Deal with, and find resolutions for, customer complaints.
• Determine the products that are most effective in meeting customers needs and be able to sell these, at short notice, both reactively and proactively.
• Monitor and ensure adherence to risk service standards.
• Produce call reports in agreed format for all scheduled significant business meetings.
• Research, create and follow up on a target list for potential new business
• Identify priority customers using the Customer Prioritisation Guidelines to assess their present and potential contribution.
• Manage and control portfolio within agreed limits
• Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD) guidelines, KYC & STM procedures and other bank policies
• Day-to-day coaching and development of Manager’s Assistant in provision of consistent service quality and risk
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)