Company Description

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are currently seeking a Reservations Agent to join our vibrant team. At Radisson Blu Hotel Lusaka, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Reservations Agent, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Commercial Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.

Our Commercial team are natural organizers. Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation – creating memorable moments for our guests.

Our Reservations Agent loves the hustle and bustle of life and are passionate enough to fill our house!

You will convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.

You will maximize sales and profitability by monitoring consumer demands and upselling in order to achieve targets.

As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the reservations department.

As Reservations Agent, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualifications

• Diploma in Hospitality
• 3-5 years Experience in Hotel Reservations
• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.

• Convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
• Maximize sales and profitability by monitoring consumer demands and upselling in order to achieve targets.
• Work proactively to ensure guest satisfaction and the smooth running of the reservations department.

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Creative problem-solving
• Passionate about creating extraordinary service
• Ability to work as part of a team
• Strong verbal communication skills
• Likes having fun at work

• Diploma in Hospitality
• 3-5 years Experience in Hotel Reservations