Overall Purpose

To Supervise and manage day-to-day Retail Shop Operations, ensuring excellent customer service delivery, strong compliance and governance, effective team performance, and accurate reporting, while serving as the primary coordination point for audits, escalations, and cross-functional issue resolution. To supervise tier three (3) Retail shops when need be

Job Specification

Minimum Qualifications

Minimum of a Diploma in Business related field (Degree is an added advantage).

Professional Registration

ZIM or relevant Membership

Minimum Experience

3-5 years’ experience in sales/retail/channel in the telecommunications industry

Key Skills

1. Customer service excellence and strong customer handling skills 2. Team leadership, coaching, and performance supervision 3. Strong communication skills (verbal and written)

• Supervise and manage day-to-day Retail Shop Operations
• Ensure excellent customer service delivery
• Ensure strong compliance and governance
• Ensure effective team performance
• Ensure accurate reporting
• Serve as the primary coordination point for audits, escalations, and cross-functional issue resolution
• Supervise tier three (3) Retail shops when need be

• Customer service excellence and strong customer handling skills
• Team leadership, coaching, and performance supervision
• Strong communication skills (verbal and written)

• Minimum of a Diploma in Business related field (Degree is an added advantage)
• ZIM or relevant Membership