Refreshingly understated, contemporary and simple. Whether you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given.

Job Description

The Rooms Division Manager is responsible for overseeing and optimising all aspects of the hotel’s room-related operations, ensuring the highest standards of guest service and operational efficiency.

Key Responsibilities:

• Oversee all Front Office and Housekeeping operations, maintaining exemplary guest relations and addressing all complaints, requests, and enquiries professionally.
• Ensure VIP and long-stay guests receive personalised service, including a welcome from the Assistant Manager upon arrival.
• Maintain a visible presence during peak hours, conduct regular room inspections, and ensure adherence to cleanliness and maintenance standards.
• Monitor market trends and competitor activities to maintain a competitive edge, continuously evaluating and refining divisional operating standards and procedures.
• Serve as the Rooms Division representative on the Hotel’s Executive Committee and implement all corporate, divisional, and departmental policies and procedures.
• Coordinate closely with other departments regarding the management of incoming groups, VIP, and FIT guests, collaborating on controlling high-demand dates and resolving booking conflicts.
• Provide regular, detailed reports to Management on room sales progress, bookings, forecasts, and proposed innovations.
• Foster and maintain strong relationships with travel agencies and local business groups.
• Maximise room sales and revenues through strategic management and commercial management techniques for availability control.
• Oversee the development and maintenance of a comprehensive Departmental Operations Manual, ensuring annual review for accuracy.
• Spearhead the preparation of the annual Rooms Business Plan and Budget, working closely with the Director of Rooms to meet targets and control costs effectively.
• Lead, motivate, and develop Rooms Division staff, ensuring a sales-oriented mindset and awareness of revenue maximisation opportunities.
• Oversee housekeeping operations to ensure rooms, public areas, and back of house areas are well maintained to the highest standard of cleanliness.
• Coordinate with housekeeping manager on daily room assignments, inspections, and team member performance.
• Implement and monitor housekeeping proceedures, inventory control, and laundry operations.

Qualifications

• Bachelor’s degree in Hotel Management, Hospitality, or related field
• Extensive experience in hospitality industry, including senior management roles in luxury hotel settings.
• Strong financial acumen, including budgeting, forecasting, and revenue management.
• Proficiency in hotel management software systems
• Demonstrated ability to maintain brand standards and operational procedures
• Fluency in English; additional language skills desirable

Additional Information

• Grade 12 GCE ‘O’ Level certificate
• Software
• Provide three traceable referees with their emails and mobile numbers
• ZAQA Verification of all qualifications is required.

• Oversee all Front Office and Housekeeping operations, maintaining exemplary guest relations and addressing all complaints, requests, and enquiries professionally.
• Ensure VIP and long-stay guests receive personalised service, including a welcome from the Assistant Manager upon arrival.
• Maintain a visible presence during peak hours, conduct regular room inspections, and ensure adherence to cleanliness and maintenance standards.
• Monitor market trends and competitor activities to maintain a competitive edge, continuously evaluating and refining divisional operating standards and procedures.
• Serve as the Rooms Division representative on the Hotel’s Executive Committee and implement all corporate, divisional, and departmental policies and procedures.
• Coordinate closely with other departments regarding the management of incoming groups, VIP, and FIT guests, collaborating on controlling high-demand dates and resolving booking conflicts.
• Provide regular, detailed reports to Management on room sales progress, bookings, forecasts, and proposed innovations.
• Foster and maintain strong relationships with travel agencies and local business groups.
• Maximise room sales and revenues through strategic management and commercial management techniques for availability control.
• Oversee the development and maintenance of a comprehensive Departmental Operations Manual, ensuring annual review for accuracy.
• Spearhead the preparation of the annual Rooms Business Plan and Budget, working closely with the Director of Rooms to meet targets and control costs effectively.
• Lead, motivate, and develop Rooms Division staff, ensuring a sales-oriented mindset and awareness of revenue maximisation opportunities.
• Oversee housekeeping operations to ensure rooms, public areas, and back of house areas are well maintained to the highest standard of cleanliness.
• Coordinate with housekeeping manager on daily room assignments, inspections, and team member performance.
• Implement and monitor housekeeping proceedures, inventory control, and laundry operations.

• Strong financial acumen
• Proficiency in hotel management software systems
• Demonstrated ability to maintain brand standards and operational procedures
• Fluency in English
• Additional language skills desirable

• Bachelor’s degree in Hotel Management, Hospitality, or related field
• Extensive experience in hospitality industry, including senior management roles in luxury hotel settings.
• Grade 12 GCE ‘O’ Level certificate