Yalelo is looking for a Store Supervisor to supervise the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets. He/she will maximize efficient resource utilization to ensure the smooth running of store operations.

Location

The role will be based in Senanga.

Responsibilities

• Supervise store’s/outlet’s sales performance.
• Communicate sales goals and targets.
• Ensure timely transmission of scheduled sales reports in accordance with organizational standards.
• Lead with service vision to provide the best customer experience for Yalelo customers.
• Maximize efficient resource utilization to ensure the smooth running of store operations.
• Manage in-store service performance in line with Yalelo Values.
• Protect and manages the Yalelo retail brand and reputation.
• Lead the provision of service quality and positive customer satisfaction.
• Establish rapport and cultivates relationships with customers.

Qualifications and Experience

• Diploma In Sales and Marketing or relevant qualification (preferred).
• Grade 12 Certificate.
• Years’ experience in the desired field with any added preferences such as certifications and affiliations.
• Customer Service Experience.
• Leadership Experience: Experience in similar position is an added advantage.
• Experience in FMCG industry is an added advantage.

Additional Notes

• This is a full-time position and the successful candidate must be available to work weekdays and weekends.
• The preferred candidates should be from Senanga.
• Only shortlisted candidates will be contacted.

• Supervise store’s/outlet’s sales performance.
• Communicate sales goals and targets.
• Ensure timely transmission of scheduled sales reports in accordance with organizational standards.
• Lead with service vision to provide the best customer experience for Yalelo customers.
• Maximize efficient resource utilization to ensure the smooth running of store operations.
• Manage in-store service performance in line with Yalelo Values.
• Protect and manages the Yalelo retail brand and reputation.
• Lead the provision of service quality and positive customer satisfaction.
• Establish rapport and cultivates relationships with customers.

• Customer Service
• Leadership
• Sales Performance Management
• Resource Utilization
• Brand Management
• Customer Relationship Management

• Diploma In Sales and Marketing or relevant qualification (preferred)
• Grade 12 Certificate
• Years’ experience in the desired field
• Customer Service Experience
• Leadership Experience (advantageous)
• Experience in FMCG industry (advantageous)