Role Purpose

The Cleaner is responsible for maintaining a clean, hygienic, and well-presented environment across all Shayna Deyne Group premises — including the Curtain Factory production floor, the Deyne Interiors showroom, office areas, and client-facing spaces. This role directly contributes to the professional image of the company and the wellbeing of all staff and visitors.

Key Responsibilities & Duties

Daily Cleaning — Factory & Production Area

• Sweep, mop, and maintain cleanliness of the production floor at the start and end of each working day
• Remove fabric offcuts, thread, and production waste from workstations and floor areas throughout the day
• Empty and dispose of all waste bins daily — ensuring waste is segregated correctly where applicable
• Clean and sanitize bathrooms and toilet facilities — minimum twice daily
• Wipe down machinery exteriors, workbenches, and surfaces — using appropriate cleaning products
• Keep storage areas, passageways, and emergency exits clear of clutter and obstruction at all times

Showroom & Client-Facing Areas

• Ensure the Deyne Interiors showroom is cleaned before opening each day — floors, glass surfaces, display areas, and reception
• Maintain spotless presentation of all client-facing areas throughout operating hours
• Clean windows, glass doors, and display cabinets regularly
• Immediately address any spillages, marks, or cleanliness issues in visible client areas
• Polish and dust all furniture, shelving, and décor items in the showroom

Office & Common Areas

• Clean all office areas, desks (without disturbing documents), and common spaces daily
• Clean and sanitize the kitchen or staff break area — including surfaces, sink, and appliances
• Ensure all rubbish is removed from office spaces at the end of each working day
• Replenish toilet paper, soap, and hand sanitizer — notify Admin when supplies are running low

Cleaning Standards & Safety

• Use all cleaning products correctly and safely — following label instructions
• Store all cleaning chemicals securely and away from food areas and production materials
• Use appropriate Personal Protective Equipment (PPE) — gloves and appropriate footwear — when cleaning
• Report any maintenance issues — broken fixtures, leaks, electrical faults — to the Admin Officer immediately
• Never use production equipment, fabric, or materials for cleaning purposes

KEY PERFORMANCE INDICATORS (KPIs)

• All designated areas cleaned to the required standard daily — verified by Admin Officer
• Showroom and client-facing areas ready and presented before opening each business day
• Bathrooms cleaned minimum twice daily — no complaints from staff or clients
• Zero cleanliness-related client complaints
• Cleaning supplies replenished proactively — no shortages causing operational disruption
• Maintenance issues reported on the same day they are identified
• Attendance and punctuality — present and on time for every scheduled shift

Role Requirements

Minimum Qualifications & Education

• Zambia School Certificate (Grade 9 minimum) preferred but not mandatory
• Ability to understand basic written and verbal instructions

Experience Required

• Minimum 1 year of experience in a cleaning, housekeeping, or facilities role
• Experience in a commercial or retail environment advantageous
• Familiarity with commercial cleaning products and equipment

Skills & Competencies

• Thorough and detail-oriented — no area is too small to be overlooked
• Knowledge of appropriate cleaning products for different surfaces
• Ability to manage time and prioritise tasks across multiple areas
• Understanding of basic hygiene and sanitation standards

Personal Attributes

• Reliable and punctual — the daily opening of the showroom and factory depends on this role
• Honest and trustworthy — operates in all areas of the business including offices and storage
• Takes pride in their work — understands that a clean environment reflects the company's professionalism
• Discreet — does not engage with or share information seen or overheard while working in different areas
• Physically fit and able — the role involves standing, bending, and light lifting throughout the day

Working Conditions & Special Requirements

• Physical role — standing, walking, bending, and light lifting throughout the working day
• Early start required — cleaning of showroom must be completed before business opening
• Exposure to cleaning chemicals — appropriate PPE must be worn at all times
• May be required to cover additional areas during events or client visits at short notice.

• Sweep, mop, and maintain cleanliness of the production floor at the start and end of each working day
• Remove fabric offcuts, thread, and production waste from workstations and floor areas throughout the day
• Empty and dispose of all waste bins daily — ensuring waste is segregated correctly where applicable
• Clean and sanitize bathrooms and toilet facilities — minimum twice daily
• Wipe down machinery exteriors, workbenches, and surfaces — using appropriate cleaning products
• Keep storage areas, passageways, and emergency exits clear of clutter and obstruction at all times
• Ensure the Deyne Interiors showroom is cleaned before opening each day — floors, glass surfaces, display areas, and reception
• Maintain spotless presentation of all client-facing areas throughout operating hours
• Clean windows, glass doors, and display cabinets regularly
• Immediately address any spillages, marks, or cleanliness issues in visible client areas
• Polish and dust all furniture, shelving, and décor items in the showroom
• Clean all office areas, desks (without disturbing documents), and common spaces daily
• Clean and sanitize the kitchen or staff break area — including surfaces, sink, and appliances
• Ensure all rubbish is removed from office spaces at the end of each working day
• Replenish toilet paper, soap, and hand sanitizer — notify Admin when supplies are running low
• Use all cleaning products correctly and safely — following label instructions
• Store all cleaning chemicals securely and away from food areas and production materials
• Use appropriate Personal Protective Equipment (PPE) — gloves and appropriate footwear — when cleaning
• Report any maintenance issues — broken fixtures, leaks, electrical faults — to the Admin Officer immediately
• Never use production equipment, fabric, or materials for cleaning purposes

• Thorough and detail-oriented — no area is too small to be overlooked
• Knowledge of appropriate cleaning products for different surfaces
• Ability to manage time and prioritise tasks across multiple areas
• Understanding of basic hygiene and sanitation standards

• Zambia School Certificate (Grade 9 minimum) preferred but not mandatory
• Ability to understand basic written and verbal instructions
• Minimum 1 year of experience in a cleaning, housekeeping, or facilities role
• Experience in a commercial or retail environment advantageous
• Familiarity with commercial cleaning products and equipment