Collection Officer

Debt Recovery

Provide friendly and compliant repayment reminders and follow-ups to overdue customers via phone, SMS, WhatsApp, etc.

Guide customers to complete repayments through company-designated channels (H5, App, USSD, etc.)

Customer Communication and Negotiation

Communicate effectively with customers to understand the reasons for delinquency and assist in developing reasonable repayment plans.

Maintain a positive company image and avoid confrontational, threatening, or inappropriate language.

Information Recording and System Updates

Accurately record the results of each collection communication.

Update customer repayment status and promised repayment date (PTP) in the system in a timely manner.

Compliance and Risk Control

Strictly adhere to the company's collection policies and relevant Zambian laws and regulations.

Harassment, insults, intimidation, and illegal visits are prohibited.

Receiving customer repayments through personal momo accounts is strictly prohibited.

Protect customer privacy and data security.

Collection Target Achievement

Achieve individual and team performance targets such as recovery rate and overdue recovery amount as required.

Participate in team meetings and training to continuously improve collection skills.

Other Tasks

Complete other related tasks assigned by superiors.

Main Requirement

Make 150 Valid calls each working day.

• Provide friendly and compliant repayment reminders and follow-ups to overdue customers via phone, SMS, WhatsApp, etc.
• Guide customers to complete repayments through company-designated channels (H5, App, USSD, etc.)
• Communicate effectively with customers to understand the reasons for delinquency and assist in developing reasonable repayment plans.
• Maintain a positive company image and avoid confrontational, threatening, or inappropriate language.
• Accurately record the results of each collection communication.
• Update customer repayment status and promised repayment date (PTP) in the system in a timely manner.
• Strictly adhere to the company's collection policies and relevant Zambian laws and regulations.
• Harassment, insults, intimidation, and illegal visits are prohibited.
• Receiving customer repayments through personal momo accounts is strictly prohibited.
• Protect customer privacy and data security.
• Achieve individual and team performance targets such as recovery rate and overdue recovery amount as required.
• Participate in team meetings and training to continuously improve collection skills.
• Complete other related tasks assigned by superiors.
• Make 150 Valid calls each working day.

• Communication
• Negotiation
• Customer Service
• Data Recording
• Compliance
• Risk Control
• Target Achievement

• Ability to make 150 valid calls each working day.