Background information about the job or company (e.g., role context, company overview)

The debt recoveries officer is responsible for coordinating the debit recovery process by identifying and contacting default clients to minimize arrears which client relationship officers have failed to collect.

Responsibilities or duties

Monitor loan portfolios to identify accounts that are 30 days and above in arrears

Roll back delinquent accounts from 30 days past due to current (PAR 1)

Identify root causes of loan defaults and recommend corrective actions to the Supervisor

Develop and manage realistic repayment plans with defaulting clients

Conduct regular field visits to clients’ business and residential locations

Escalate difficult or uncooperative cases to Legal at the appropriate stage

Ensure strict adherence to FINCA policies and procedures Prepare and submit weekly recovery performance reports

Qualifications or requirements (e.g., education, skills)

Diploma or Degree in Banking & Finance, Business Administration, Economics, or any other related business field

Experience needed

Minimum of 2 years’ experience in debt collection and credit risk management within a Bank or Microfinance Institution

At least 2 years’ experience in a financial institution with exposure to lending, credit administration, or debt recover

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Excellent communication and negotiation skills

Strong interpersonal and listening skills

Computer literate

High level of integrity and professionalism

Ability to work under pressure and meet recovery targets

Strong understanding of credit risk and debt collection processes

FINCA, an equal opportunity Employer!!

• Monitor loan portfolios to identify accounts that are 30 days and above in arrears
• Roll back delinquent accounts from 30 days past due to current (PAR 1)
• Identify root causes of loan defaults and recommend corrective actions to the Supervisor
• Develop and manage realistic repayment plans with defaulting clients
• Conduct regular field visits to clients’ business and residential locations
• Escalate difficult or uncooperative cases to Legal at the appropriate stage
• Ensure strict adherence to FINCA policies and procedures Prepare and submit weekly recovery performance reports

• Excellent communication and negotiation skills
• Strong interpersonal and listening skills
• Computer literate
• High level of integrity and professionalism
• Ability to work under pressure and meet recovery targets
• Strong understanding of credit risk and debt collection processes

• Diploma or Degree in Banking & Finance, Business Administration, Economics, or any other related business field
• Minimum of 2 years’ experience in debt collection and credit risk management within a Bank or Microfinance Institution
• At least 2 years’ experience in a financial institution with exposure to lending, credit administration, or debt recover