About Talent House Ltd:

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective, and flexible solutions that not only help individuals discover their career paths but also provide organizations with talent they can recruit, develop, and retain.

About the Role:

Our client, a leading and fast-growing retail company in Zambia, is seeking ambitious and motivated graduates to join their Graduate Retail Trainee Program . This 12-month intensive program is designed to develop future leaders in the retail industry by providing hands-on experience, structured learning, and leadership development opportunities.

As a Graduate Trainee, you will rotate across key departments including Warehouse Operations, Sales, and In-Store Customer Service, gaining a comprehensive understanding of retail operations—from the shop floor to management level. You will also participate in leadership training, receive mentorship from senior executives, and work on strategic projects that contribute to real business outcomes.

This is an exciting opportunity for recent graduates who are eager to fast-track their careers and make an impact in Zambia’s largest and most trusted retail environment.

Key Responsibilities:

• Participate in a 12-month rotational program across key business areas including Sales, Warehouse Operations, and Customer Service.
• Gain a holistic understanding of how different departments contribute to overall business success.
• Support retail operations by driving sales performance and delivering exceptional customer service.
• Work on assigned projects that drive process improvement and operational efficiency.
• Participate in leadership development sessions and on-the-job training programs.
• Receive mentorship and guidance from senior leaders within the company.
• Contribute innovative ideas to improve customer experience and operational excellence.
• Prepare progress reports and present key learnings to management at the end of each rotation.

Desired Skills and Experience:

• A recent graduate with a Bachelor’s degree in any discipline.
• Strong academic record and a passion for the retail industry.
• Demonstrated leadership potential through academic, extracurricular, or volunteer experiences.
• Excellent communication and interpersonal skills.
• Adaptability and the ability to thrive in a fast-paced, ever-changing environment.
• A strong customer-focused mindset and enthusiasm for learning.

Program Benefits:

• Comprehensive training and mentorship from experienced retail professionals.
• Exposure to multiple business functions and management levels.
• Opportunity to lead impactful projects and contribute to real business results.
• A clear career path into a management role upon successful completion of the program.
• Gain valuable experience in Zambia’s largest and most established retail network.

• Participate in a 12-month rotational program across key business areas including Sales, Warehouse Operations, and Customer Service.
• Gain a holistic understanding of how different departments contribute to overall business success.
• Support retail operations by driving sales performance and delivering exceptional customer service.
• Work on assigned projects that drive process improvement and operational efficiency.
• Participate in leadership development sessions and on-the-job training programs.
• Receive mentorship and guidance from senior leaders within the company.
• Contribute innovative ideas to improve customer experience and operational excellence.
• Prepare progress reports and present key learnings to management at the end of each rotation.

• Strong academic record and a passion for the retail industry.
• Demonstrated leadership potential through academic, extracurricular, or volunteer experiences.
• Excellent communication and interpersonal skills.
• Adaptability and the ability to thrive in a fast-paced, ever-changing environment.
• A strong customer-focused mindset and enthusiasm for learning.

• A recent graduate with a Bachelor’s degree in any discipline.