OSHO

…We grow with you!

WE ARE HIRING

Deadline: 5th March 2026

ICT Helpdesk Officer

Role Purpose: Provide Helpdesk Systems Support in the whole organization as per ISO 9001:2015 standard requirements.

KEY RESPONSIBILITIES:

• Ensure that users of computer have adequate know-how on the usage of all systems and train users on the Osho Systems and ICT Policy.
• Run ICT Helpdesk efficiently and address user’s queries promptly (1 day).
• Daily Monitoring of Applications services, Antivirus, communication devices, updates, and Servers, as well as control computer stationery levels in good time, to avoid stock outs, Control & Distribute Consumables & Other Computer accessories to Users.
• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments.
• Planning of Preventive maintenance for all ICT inventories.
• To ensure that picklist is received from order processing officers and the goods are picked on FIFO basis with correct quantities, pack size and description from the shelves and dispatched on time to the shipping zone.
• Manage the receiving, distribution and storage of all products and supplies that come in and out of warehouse & provide information to the warehouse supervisor on leakages, 6 months short expiry and slow-moving products.
• Plan warehouse layout and space requirements with corporate policies regarding security and safety in order to maintain a safe working environment & also prevent loss or damage and achieve full warehouse optimization and order.
• Inventory management: checks and verification at the point of entry/exit and in bound transfer orders with timely posting and receiving of transfer, purchase & return orders in the system.
• To conduct annual and snap stock take for inventory accuracy & control.
• Facilitate opening of new item codes and update of new item prices.
• To manage the item card, make sure all items are in right category, zone and bin and has prices.
• Supervise a team of warehouse employees, delegation, training, performance evaluation and disciplinary actions.

Key Qualifications

a) BSc/BA, Diploma in IT, ICDL, MCSE or relevant field

b) Proven experience as a help desk technician or other customer support role

c) Inventory management/warehousing skills

• Ensure that users of computer have adequate know-how on the usage of all systems and train users on the Osho Systems and ICT Policy.
• Run ICT Helpdesk efficiently and address user’s queries promptly (1 day).
• Daily Monitoring of Applications services, Antivirus, communication devices, updates, and Servers, as well as control computer stationery levels in good time, to avoid stock outs, Control & Distribute Consumables & Other Computer accessories to Users.
• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments.
• Planning of Preventive maintenance for all ICT inventories.
• To ensure that picklist is received from order processing officers and the goods are picked on FIFO basis with correct quantities, pack size and description from the shelves and dispatched on time to the shipping zone.
• Manage the receiving, distribution and storage of all products and supplies that come in and out of warehouse & provide information to the warehouse supervisor on leakages, 6 months short expiry and slow-moving products.
• Plan warehouse layout and space requirements with corporate policies regarding security and safety in order to maintain a safe working environment & also prevent loss or damage and achieve full warehouse optimization and order.
• Inventory management: checks and verification at the point of entry/exit and in bound transfer orders with timely posting and receiving of transfer, purchase & return orders in the system.
• To conduct annual and snap stock take for inventory accuracy & control.
• Facilitate opening of new item codes and update of new item prices.
• To manage the item card, make sure all items are in right category, zone and bin and has prices.
• Supervise a team of warehouse employees, delegation, training, performance evaluation and disciplinary actions.

• Help desk systems support
• User training
• ICT Policy adherence
• Prompt query resolution
• Daily monitoring of applications, antivirus, communication devices, updates, and servers
• Computer stationery and consumable management
• Internal infrastructure maintenance (laptops, desktops, servers, routers, switches, firewalls, printers, phones)
• Security updates management
• Internet, intranet, LAN, WAN support
• Preventive maintenance planning
• Warehouse operations (picking, packing, dispatch, receiving, storage)
• Inventory management (checks, verification, posting, stock takes)
• Item code and price management
• Team supervision, delegation, training, performance evaluation, disciplinary actions

• BSc/BA, Diploma in IT, ICDL, MCSE or relevant field
• Proven experience as a help desk technician or other customer support role
• Inventory management/warehousing skills