Background information about the job or company (e.g., role context, company overview)

Texila American University is a World Class Affordable Educational Provider. We are a forward-looking, modern university with a proud tradition as a provider of high-quality education and a focus on applied research. Texila Group has 4000+ students from 70+ countries for its varied program verticals.

The University is currently seeking to recruit a suitably qualified individual for the position of IT Assistant:

Job Purpose

This role ensures smooth IT operations, assists in maintaining system security and performance, and helps align IT services with business needs while providing technical support to staff and assisting with IT-related tasks, vendor coordination, and documentation.

Qualifications

Grade 12 full certificate

Degree in Information Technology, Computer Science or any related field

Experience

Experience with Quickbooks setup & configurations.

Two years related experience

Note

Ensure All qualifications are verified by the Zambia Qualifications Authority (ZAQA)

• Assist in the maintenance and monitoring of IT systems, networks, cloud infrastructure, and virtualization environments.
• Support the implementation of IT policies, security measures, and backup/disaster recovery procedures.
• Help ensure data security, system performance, and compliance with organizational guidelines.
• Provide technical support to staff and troubleshoot hardware, software, and network issues.
• Assist in the setup, configuration, and maintenance of IT equipment and software.
• Maintain inventory of IT assets and assist with procurement processes.
• Collaborate with IT staff and other departments to support smooth IT operations.
• Document IT procedures, issues, and resolutions to support knowledge sharing and continuity.

• Quickbooks setup & configurations
• IT systems maintenance
• Network monitoring
• Cloud infrastructure management
• Virtualization environments
• IT policy implementation
• Security measures
• Backup and disaster recovery procedures
• Data security
• System performance monitoring
• Compliance with organizational guidelines
• Technical support
• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• IT equipment setup and configuration
• IT asset inventory management
• Procurement assistance
• IT procedure documentation
• Knowledge sharing

• Grade 12 full certificate
• Degree in Information Technology, Computer Science or any related field