Background information about the job or company (e.g., role context, company overview)

At MTN Zambia, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.

Our commitments go beyond organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.

Responsibilities or duties

The key responsibilities for this role include but not limited to the following:

• Lead the delivery of new IT projects and services, ensuring they are completed on time, within budget, and to quality standards.
• Analyze business requests and translate them into functional and technical requirements.
• Provide technical and managerial oversight across the software development lifecycle (SDLC), including design, development, testing, and deployment.
• Coordinate release readiness and deployment activities, ensuring systems remain stable and updated with the latest capabilities.
• Manage vendor relationships and oversee third-party application providers to ensure effective service delivery.
• Monitor solution delivery performance metrics, KPIs, and SLAs, and drive continuous improvement.
• Develop and maintain application/product roadmaps aligned with business priorities.
• Coach, mentor, and motivate team members, ensuring performance obligations are met and staff development needs are addressed.
• Drive innovation by applying new methodologies, reviewing processes, and keeping abreast of evolving technologies.
• Act as the primary escalation point for IT delivery issues, ensuring stakeholder expectations are managed effectively.

Qualifications or requirements (e.g., education, skills)

Candidate Requirements

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must
• BSc Degree in IT/Software Engineering or related field
• Certification in Project Management (PMP, PMI‑ACP, CAPM, PRINCE2) and/or Business Analysis will be an added advantage

Experience needed

• Over 5 years’ IT experience across the full software development lifecycle (analysis, design, development, installation, support, and modification)
• Proven track record of leading and managing development initiatives using Agile, Waterfall, and other methodologies
• Solid background in QA/Testing, ensuring quality assurance throughout project delivery
• Two (2) years’ experience in a fast-paced office environment within a similar environment

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Hand delivered or posted applications will not be accepted and the closing date for accepting applications is 12th March 2026.

Note: that only shortlisted candidates will be contacted.

• Lead the delivery of new IT projects and services, ensuring they are completed on time, within budget, and to quality standards.
• Analyze business requests and translate them into functional and technical requirements.
• Provide technical and managerial oversight across the software development lifecycle (SDLC), including design, development, testing, and deployment.
• Coordinate release readiness and deployment activities, ensuring systems remain stable and updated with the latest capabilities.
• Manage vendor relationships and oversee third-party application providers to ensure effective service delivery.
• Monitor solution delivery performance metrics, KPIs, and SLAs, and drive continuous improvement.
• Develop and maintain application/product roadmaps aligned with business priorities.
• Coach, mentor, and motivate team members, ensuring performance obligations are met and staff development needs are addressed.
• Drive innovation by applying new methodologies, reviewing processes, and keeping abreast of evolving technologies.
• Act as the primary escalation point for IT delivery issues, ensuring stakeholder expectations are managed effectively.

• Project Management
• Business Analysis
• Software Development Lifecycle (SDLC)
• Agile methodologies
• Waterfall methodologies
• Quality Assurance (QA)
• Testing
• Vendor Management
• Stakeholder Management
• Innovation
• Process Improvement

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must
• BSc Degree in IT/Software Engineering or related field
• Certification in Project Management (PMP, PMI‑ACP, CAPM, PRINCE2) and/or Business Analysis will be an added advantage