Background

Swiss Guard Security Company Limited invites applications from suitably qualified candidates to fill the position of Deployment & Mobile supervisors. The roles reports to the Area Regional Manager and will be based in Ndola, Kitwe and Lusaka

Main Role

To oversee the deployment and performance of security guards in the field, ensuring that services are delivered according to the contract, company policy, and regulatory standards.

Key Responsibilities

• Assignment & Scheduling-Plans and organizes deployment schedules for security guards based on client requirements, ensures appropriate guard-to-post allocation, accounting for shifts, attendance, and replacements.
• Field Monitoring & Supervision-Conducts regular onsite visits to client locations, Monitors guard performance to ensure compliance with standards and client protocols and Provides direction and support to guards during shifts.
• Communication & Coordination-Acts as the main link between guards on duty and higher management, Communicate operational changes, emergency instructions, and client feedback, Coordinates replacements and shift adjustments promptly when required.
• Performance Management-Assesses conduct and performance of guards, reports disciplinary or training needs to line managers and helps build team discipline and morale in the field.
• Reporting & Documentation-Prepares deployment reports, incident logs, attendance records and shift summaries, reports any security incidents promptly to control room or management, ensures accurate handover documentation between shifts.
• Client Interaction-Liaises with client representatives regarding service delivery issues, ensures client expectations are met and reports client feedback.

Key Competencies

• Strong leadership and team management skills
• Effective communication and problem-solving abilities
• Good report writing and documentation skills.
• Knowledge of security operations, deployment and emergency response procedures.

Qualification, Skill and Experience

• Full Grade twelve Certificate
• Must possess a rider’s license
• Security training (military, police or similar background preferred).
• At least 3 years’ experience in Security supervision
• Honest and reliable
• Fluent in spoken and written English.
• Aged 30 years and above
• Self-motivated and able to work with minimal supervision.
• Strong ability to train and induct security guards

• Plans and organizes deployment schedules for security guards based on client requirements, ensures appropriate guard-to-post allocation, accounting for shifts, attendance, and replacements.
• Conducts regular onsite visits to client locations, Monitors guard performance to ensure compliance with standards and client protocols and Provides direction and support to guards during shifts.
• Acts as the main link between guards on duty and higher management, Communicate operational changes, emergency instructions, and client feedback, Coordinates replacements and shift adjustments promptly when required.
• Assesses conduct and performance of guards, reports disciplinary or training needs to line managers and helps build team discipline and morale in the field.
• Prepares deployment reports, incident logs, attendance records and shift summaries, reports any security incidents promptly to control room or management, ensures accurate handover documentation between shifts.
• Liaises with client representatives regarding service delivery issues, ensures client expectations are met and reports client feedback.

• Strong leadership and team management skills
• Effective communication and problem-solving abilities
• Good report writing and documentation skills.
• Knowledge of security operations, deployment and emergency response procedures.
• Strong ability to train and induct security guards

• Full Grade twelve Certificate
• Must possess a rider’s license
• Security training (military, police or similar background preferred).
• At least 3 years’ experience in Security supervision
• Honest and reliable
• Fluent in spoken and written English.
• Aged 30 years and above
• Self-motivated and able to work with minimal supervision.