Background information about the job or company (e.g., role context, company overview)

Network Support Officer (JSS 08) x 1 (ANNUAL BASIC SALARY OF K85,783.30) to be based at Headquarters in Lusaka.

Responsibilities or duties

The successful candidates will be required to report to the Network Administrator and will be responsible for the following;

• Undertakes timely the installation of computer networks in order to ensure effective computer operations;
• Undertakes timely the routine maintenance operations on networks and applications servers in order to ensure smooth operations;
• Undertakes timely the checking of violations of the Acceptable Use Policy in order to maintain a safe network zone in line with ICT policy guidelines;
• Undertakes timely the deployment of methodologies for testing network performance in order to provide performance statistics and reports;
• Undertakes effectively troubleshooting of malfunctioning network hardware and/or software within the organization’s networks in order to resolve operational issues and restore services; and
• Undertakes timely preparation of reference material in order to provide reference

Qualifications or requirements (e.g., education, skills)

Full Form V/Grade 12 School Certificate with (5) Credits or better including English.

Diploma in Computer Science, Information Technology or equivalent

Member of the Information and Communication Technology Association of Zambia.

Experience needed

2 years relevant work experience.

Skills and Attributes

• Ability to write reports
• Ability to communicate effectively in English
• Understanding of TCP/IP, DHCP, DNS, IIS, HTTP, FTP, SMTP, POP3, IMAP protocols
• Practical experience with LANs and WANs networks
• Confidentiality
• Integrity
• Initiative

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

All qualifications for all positions advertised must be verified by the Zambia Qualifications Authority (ZAQA)

Interested Candidates who meet the above requirements for each position, are Zambian Nationals with a Green Registration Card and aged between 18 and 45 years (age limit not applicable to in – Service applicants) are encouraged to submit their application documents (cover letter, academic or professional qualifications, curriculum vitae, copy of National Registration Card and ZAQA certificate of verification and evaluation of qualifications) to the address below.

Kindly note that submission in electronic format will NOT be considered.

Note that only shortlisted candidates will be communicated to.

• Undertakes timely the installation of computer networks in order to ensure effective computer operations;
• Undertakes timely the routine maintenance operations on networks and applications servers in order to ensure smooth operations;
• Undertakes timely the checking of violations of the Acceptable Use Policy in order to maintain a safe network zone in line with ICT policy guidelines;
• Undertakes timely the deployment of methodologies for testing network performance in order to provide performance statistics and reports;
• Undertakes effectively troubleshooting of malfunctioning network hardware and/or software within the organization’s networks in order to resolve operational issues and restore services; and
• Undertakes timely preparation of reference material in order to provide reference

• Ability to write reports
• Ability to communicate effectively in English
• Understanding of TCP/IP, DHCP, DNS, IIS, HTTP, FTP, SMTP, POP3, IMAP protocols
• Practical experience with LANs and WANs networks
• Confidentiality
• Integrity
• Initiative

• Full Form V/Grade 12 School Certificate with (5) Credits or better including English.
• Diploma in Computer Science, Information Technology or equivalent
• Member of the Information and Communication Technology Association of Zambia.