Background information about the job or company (e.g., role context, company overview)

Clinic-24 Medical Centre, a leading private healthcare provider in Kapiri Mposhi dedicated to delivering quality, accessible, and patient-centered healthcare services, is seeking to recruit a highly motivated, dynamic, and results-oriented Optician / Optical Officer to join our team.

This position offers an exciting opportunity for a professional who is passionate about eye care, business growth, customer service excellence, and community engagement.

Position: Optician / Optical Officer

Location: Clinic-24 Medical Centre, Plot 2851, Site and Service Road, KTC, Kapiri Mposhi

Job Purpose

The Optician / Optical Officer will be responsible for providing professional eye care services, dispensing optical products, promoting eye health awareness, and actively marketing the facility's ophthalmic and general healthcare services through community and corporate outreach programs.

The successful candidate will play a key role in expanding the facility's client base by building relationships with individuals, organizations, schools, companies, and other stakeholders.

Responsibilities or duties

Clinical and Optical Services

• Conduct visual acuity assessments and preliminary eye examinations.
• Dispense prescription spectacles and optical accessories.
• Assist patients in selecting suitable frames and lenses.
• Educate patients on proper eye care and maintenance of optical devices.
• Maintain accurate patient records and optical inventory.
• Ensure compliance with professional and ethical standards in eye care service delivery.
• Work closely with other healthcare professionals to facilitate referrals and comprehensive patient care.

Marketing and Business Development

• Develop and implement marketing strategies to increase utilization of optical and general healthcare services.
• Conduct regular community sensitization and awareness campaigns on eye health.
• Organize and participate in outreach programs, health fairs, and screening activities.
• Conduct corporate visits to companies, institutions, schools, churches, and government departments to promote Clinic-24 Medical Centre services.
• Establish and maintain strong relationships with corporate clients and community leaders.
• Identify new business opportunities and partnerships that enhance service utilization.
• Represent Clinic-24 Medical Centre professionally during external engagements.
• Prepare outreach and marketing reports highlighting achievements and opportunities.

Customer Service and Communication

• Deliver exceptional customer service to patients and clients.
• Respond professionally to inquiries and provide accurate information regarding available services.
• Build trust and maintain positive relationships with patients and stakeholders.
• Handle customer concerns professionally and efficiently.

Qualifications or requirements (e.g., education, skills)

Minimum Requirements

• Diploma or Degree in Optometry, Optical Dispensing, Ophthalmic Nursing, Clinical Ophthalmology, or a related field.
• Registered with the professional regulatory body with HPCZ or NMCZ and has a valid practicing license.

Experience needed

• Minimum of two (2) years' relevant work experience in optical practice or eye care services.
• Experience in marketing healthcare services will be an added advantage.
• Valid driver's license will be an added advantage.
• Experience in insurance billing is desirable.
• A marketing background or qualification will be an added advantage.

Required Competencies and Attributes

The ideal candidate should possess:

Professional Skills

• Strong knowledge of optical products and eye care services.
• Excellent patient assessment and customer service skills.
• Ability to work independently with minimal supervision.
• Good organizational and record-keeping skills.

Marketing and Communication Skills

• Excellent interpersonal and communication skills.
• Strong presentation and public speaking abilities.
• Proven ability to market healthcare services and build client relationships.
• Confidence in conducting community and corporate presentations.
• Ability to develop marketing initiatives and achieve set targets.

Personal Attributes

• Hardworking and self-motivated.
• Honest, trustworthy, and dependable.
• Results-oriented and innovative.
• Professional appearance and conduct.
• Team player with strong collaboration skills.
• Ability to work under pressure and meet deadlines.
• Passionate about community service and healthcare promotion.
• Willingness to travel for outreach and marketing activities.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Clinic-24 Medical Centre is an Equal Opportunity Employer. Only shortlisted candidates will be contacted.

"Delivering Quality Healthcare, Closer to You."

• Conduct visual acuity assessments and preliminary eye examinations.
• Dispense prescription spectacles and optical accessories.
• Assist patients in selecting suitable frames and lenses.
• Educate patients on proper eye care and maintenance of optical devices.
• Maintain accurate patient records and optical inventory.
• Ensure compliance with professional and ethical standards in eye care service delivery.
• Work closely with other healthcare professionals to facilitate referrals and comprehensive patient care.
• Develop and implement marketing strategies to increase utilization of optical and general healthcare services.
• Conduct regular community sensitization and awareness campaigns on eye health.
• Organize and participate in outreach programs, health fairs, and screening activities.
• Conduct corporate visits to companies, institutions, schools, churches, and government departments to promote Clinic-24 Medical Centre services.
• Establish and maintain strong relationships with corporate clients and community leaders.
• Identify new business opportunities and partnerships that enhance service utilization.
• Represent Clinic-24 Medical Centre professionally during external engagements.
• Prepare outreach and marketing reports highlighting achievements and opportunities.
• Deliver exceptional customer service to patients and clients.
• Respond professionally to inquiries and provide accurate information regarding available services.
• Build trust and maintain positive relationships with patients and stakeholders.
• Handle customer concerns professionally and efficiently.

• Strong knowledge of optical products and eye care services.
• Excellent patient assessment and customer service skills.
• Ability to work independently with minimal supervision.
• Good organizational and record-keeping skills.
• Excellent interpersonal and communication skills.
• Strong presentation and public speaking abilities.
• Proven ability to market healthcare services and build client relationships.
• Confidence in conducting community and corporate presentations.
• Ability to develop marketing initiatives and achieve set targets.

• Diploma or Degree in Optometry, Optical Dispensing, Ophthalmic Nursing, Clinical Ophthalmology, or a related field.
• Registered with the professional regulatory body with HPCZ or NMCZ and has a valid practicing license.