Job Description

To ensure accurate, timely reconciliation and settlement of card and payment transactions across payment networks, acquirers, issuers, and internal systems. The role safeguards financial integrity, minimizes revenue leakage, and supports regulatory and scheme compliance.

The role focuses on the following:

• Reconcile daily card transaction files from card schemes (Visa), processors (NFS) and internal systems
• Identify, investigate, and resolve mismatches such as missing transactions, duplicate postings, or incorrect amounts
• Reconcile suspense, clearing, settlement, and chargeback-related accounts
• Ensure accurate posting of fees, interchange, and scheme charges
• Validate settlement reports and ensure amounts received match expected positions
• Coordinate with banks, processors, and card networks on settlement issues
• Investigate aged and unreconciled items
• Support chargeback and representment processes from a financial reconciliation perspective
• Prepare daily, weekly, and monthly reconciliation and settlement reports
• Maintain reconciliation documentation and audit trails
• Ensure adherence to internal controls, SLAs, and regulatory requirements
• Identify root causes of recurring reconciliation issues
• Recommend and implement process improvements or automation
• Report any irregularity arising in the section promptly, in line with the FNB procedures and ensure that they are resolved in a way to minimize financial loss and protect the good name and reputation of FNB.
• Adhere to the day to day running of the section according to FNB standards, requirements and procedures.

Skills & Competencies:

• Strong understanding of reconciliation principles and lifecycles (authorization, clearing, settlement).
• High attention to detail, accuracy, and ability to work with large datasets.
• Good analytical and problem‑solving skills.
• Strong communication and teamwork abilities.
• Proficiency in Excel and reconciliation tools (pivot tables, VLOOKUP/XLOOKUP, macros preferred) Ability to work under tight settlement deadlines
• Clear communication with internal and external stakeholders
• Ability to work under tight settlement deadlines

Key Responsibilities:

Reconciliation Operations

• Attend to end to end process of card and payment operations, which includes and is not limited to daily, weekly and monthly account reconciliations i.e. ATM, POS, EFTs, CHQs, and e-money payments.
• Handling of Issuing & Acquiring chargebacks and end to end reconciliation of card & e-money settlements (Visa and NFS)
• Investigation and resolution of card related entries in suspense accounts i.e. exception GLs, representment & chargebacks GLs, and settlement GLs
• Support in Automation of existing manual activities
• Apply operational rigor and always comply with operational risk and standards
• Support in achievement of set team targets
• Organize & complete tasks and activities aligned with performance objectives
• Consistently update processes and procedures
• Embrace change and contribute to the overall success of the team.

Compliance & Risk Management

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements and Internal FNB Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.
• Maintain proper documentation, supporting evidence, and audit trails for each reconciliation performed.
• Flag potential risks or unusual trends for timely review.

Stakeholder Engagement

• Liaise with Finance, IT, Branches, and other internal teams to resolve reconciliation breaks.
• Follow-up with external partners within the industry, i.e. banks, MNOs and ZECHL under the guidance of the Team Leader.

Reporting & Continuous Improvement

• Prepare and submit daily and monthly reconciliation reports, highlighting outstanding items and progress on resolution.
• Provide input into process improvement opportunities to strengthen control and efficiency.
• Support automation initiatives and system enhancements by providing accurate reconciliation data and insights.

Teamwork

• Ability to work in a team
• Support colleagues where required with a view to impact on overall performance
• Conduct stand-in activities where required
• Upskilling & sharing knowledge with peers

Qualifications & Experience:

• Bachelor’s degree in accounting, Finance, Banking, or a related field
• 1–3 years of experience in financial operations or reconciliations, preferably within cards and payments.
• Experience working with reconciliation tools or core banking systems is an added advantage.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

• Attend to end to end process of card and payment operations, which includes and is not limited to daily, weekly and monthly account reconciliations i.e. ATM, POS, EFTs, CHQs, and e-money payments.
• Handling of Issuing & Acquiring chargebacks and end to end reconciliation of card & e-money settlements (Visa and NFS)
• Investigation and resolution of card related entries in suspense accounts i.e. exception GLs, representment & chargebacks GLs, and settlement GLs
• Support in Automation of existing manual activities
• Apply operational rigor and always comply with operational risk and standards
• Support in achievement of set team targets
• Organize & complete tasks and activities aligned with performance objectives
• Consistently update processes and procedures
• Embrace change and contribute to the overall success of the team.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements and Internal FNB Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.
• Maintain proper documentation, supporting evidence, and audit trails for each reconciliation performed.
• Flag potential risks or unusual trends for timely review.
• Liaise with Finance, IT, Branches, and other internal teams to resolve reconciliation breaks.
• Follow-up with external partners within the industry, i.e. banks, MNOs and ZECHL under the guidance of the Team Leader.
• Prepare and submit daily and monthly reconciliation reports, highlighting outstanding items and progress on resolution.
• Provide input into process improvement opportunities to strengthen control and efficiency.
• Support automation initiatives and system enhancements by providing accurate reconciliation data and insights.
• Ability to work in a team
• Support colleagues where required with a view to impact on overall performance
• Conduct stand-in activities where required
• Upskilling & sharing knowledge with peers

• Strong understanding of reconciliation principles and lifecycles (authorization, clearing, settlement).
• High attention to detail, accuracy, and ability to work with large datasets.
• Good analytical and problem‑solving skills.
• Strong communication and teamwork abilities.
• Proficiency in Excel and reconciliation tools (pivot tables, VLOOKUP/XLOOKUP, macros preferred) Ability to work under tight settlement deadlines
• Clear communication with internal and external stakeholders
• Ability to work under tight settlement deadlines

• Bachelor’s degree in accounting, Finance, Banking, or a related field
• 1–3 years of experience in financial operations or reconciliations, preferably within cards and payments.
• Experience working with reconciliation tools or core banking systems is an added advantage.